I bought a really beautiful sapphire several years ago nd finally had the money to have it set into a ring. Since it's slightly off in shape I had a custom setting with a halo of smal diamonds and a plain shank done in white gold.
The first two things that were wrong were that i had asked for it to be prong set and it was bezel set, and the diamonds were set all crooked and not well done at all. I mentioned the problem and she straightened out the diamonds for the most part. I was willing to live with it. But now just two months later the bezel set sapphire is loose. What can I do? The company is called elsarings.com
2006-11-17 03:54:47 · 6 answers · asked by Casey 1 in Beauty & Style ➔ Fashion & Accessories
take it back and tell them you are not happy with it. if they dont want to fix it go to a manager if still no luck call the company and explain it to them.. tell them that this ring was for someone special and your trusted their company to make a very nice ring and it is not how you wanted it.. explain everything to them and even about the woman who "fixed" the diamonds.
2006-11-17 04:07:52 · answer #1 · answered by gacountrygirly 3 · 0⤊ 0⤋
Custom made is always better. Something that is hand fabricated takes HOURS to make and a LOT of love and effort goes into the custom piece. It lasts a whole lot longer and won't need anywhere near as much repair as a pre-made piece. A piece that's already made, especially a stone setting, has been cast. Metal castings are always pourous and really crappy, in all honesty. I would say to put the money into a custom piece. That way, your engagement ring will stand out from anyone else's, you can tweak the custom piece to be any ring you want (rather than only having a few pieces to choose from to put together) and make the lady feel even more special.
2016-05-21 22:51:47 · answer #2 · answered by Anonymous · 0⤊ 0⤋
elsarings.com
scroll all the way down and read the policy I hope you bought insurance and kept the receipt. Well any ways I hope this helped you out.
2006-11-17 04:08:49 · answer #3 · answered by kim806 3 · 0⤊ 0⤋
If nothing else report this bad customer experience at
www.JewelryFacts.net so that other people know about it.
http://www.jewelryfacts.net/
2006-11-17 09:23:39 · answer #4 · answered by Jewel M 1 · 0⤊ 0⤋
Take it back you have rights.
2006-11-17 04:01:37 · answer #5 · answered by keith s 5 · 0⤊ 0⤋
well known company huh... get it re-done or sue them for cheating.
2006-11-17 04:00:14 · answer #6 · answered by Dr. Rekhaa Kale 3 · 0⤊ 0⤋