Tech Support Engineer?

Question

Can anybody let me know what kind of questions they ask for the Tech Support Engineer Interviews? Are there any books or Websites to refer to?

Answer 1

# What are the Features & Benefits of Quick Test Pro (QTP 8.0)? - Operates stand-alone, or integrated into Mercury Business Process Testing and Mercury Quality Center. Introduces next-generation zero-configuration Keyword Driven testing technology in Quick Test Professional 8.0 allowing for fast test creation, easier maintenance, and more powerful data-driving capability. Identifies objects with Unique Smart Object Recognition, even if they change from build to build, enabling reliable unattended script execution. Collapses test documentation and test creation to a single step with Auto-documentation technology. Enables thorough validation of applications through a full complement of checkpoints.
# How to handle the exceptions using recovery scenario manager in QTP? - There are 4 trigger events during which a recovery scenario should be activated. A pop up window appears in an opened application during the test run: A property of an object changes its state or value, A step in the test does not run successfully, An open application fails during the test run, These triggers are considered as exceptions.You can instruct QTP to recover unexpected events or errors that occurred in your testing environment during test run. Recovery scenario manager provides a wizard that guides you through the defining recovery scenario. Recovery scenario has three steps: 1. Triggered Events 2. Recovery steps 3. Post Recovery Test-Run

1. Differences between DLL and EXE?
2. Can an assembly have EXE?
3. Can a DLL be changed to an EXE?
4. Compare & contrast rich client (smart clients or Windows-based) & browser-based Web application
5. Compare Client server application with n-Tier application
6. Can a try block have more than one catch block?
7. Can a try block have nested try blocks?
8. How do you load an assembly at runtime?
9. If I am writing in a language like VB or C++, what are the procedures to be followed to support .NET?
10. How do you view the methods and members of a DLL?
11. What is shadowing?
12. What are the collections you’ve used?


1. What are the required components of Windows Server 2003 for installing Exchange 2003? - ASP.NET, SMTP, NNTP, W3SVC
2. What must be done to an AD forest before Exchange can be deployed? - Setup /forestprep
3. What Exchange process is responsible for communication with AD? - DSACCESS
4. What 3 types of domain controller does Exchange access? - Normal Domain Controller, Global Catalog, Configuration Domain Controller
5. What connector type would you use to connect to the Internet, and what are the two methods of sending mail over that connector? - SMTP Connector: Forward to smart host or use DNS to route to each address
6. How would you optimise Exchange 2003 memory usage on a Windows Server 2003 server with more than 1Gb of memory? - Add /3Gb switch to boot.ini
7. What would a rise in remote queue length generally indicate? - This means mail is not being sent to other servers. This can be explained by outages or performance issues with the network or remote servers.
8. What would a rise in the Local Delivery queue generally mean? - This indicates a performance issue or outage on the local server. Reasons could be slowness in consulting AD, slowness in handing messages off to local delivery or SMTP delivery. It could also be databases being dismounted or a lack of disk space.
9. What are the standard port numbers for SMTP, POP3, IMAP4, RPC, LDAP and Global Catalog? - SMTP – 25, POP3 – 110, IMAP4 – 143, RPC – 135, LDAP – 389, Global Catalog - 3268
10. Name the process names for the following: System Attendant? – MAD.EXE, Information Store – STORE.EXE, SMTP/POP/IMAP/OWA – INETINFO.EXE
11. What is the maximum amount of databases that can be hosted on Exchange 2003 Enterprise? - 20 databases. 4 SGs x 5 DBs.
12. What are the disadvantages of circular logging? - In the event of a corrupt database, data can only be restored to the last backup.



look there are different questions from different areas you can have a look here
i ve got this for you all the best
http://www.techinterviews.com/?p=295

Answer 2

There is a good book, it is.

"What is the colour of your Para suite". May be in the library, on the Internet at E-bay, or in the book store. get it read it.