Is there a way to keep phone calls from interrupting a DSL download?

Question

Normally, it wouldn't be that big a deal, but I play skill games for cash on a few sites. On these sites, your Internet connection is continuously monitored as you play, and if it's interrupted at any time during your game, the game is immediately terminated, in order to keep players from cheating.

This has led me to dread the sound of the phone, because whenever someone calls, it momentarily interrupts the Internet connection. Again, not normally an issue, but if I'm playing a cash game, it's enough to end my game. Is there a way to prevent the connection from interrupting, or do I just have to hope the phone doesn't ring?

Answer 1

That shouldn't be happening. Make sure you have the DSL filter on all the phone jacks that have a telephone. After that if it still happens call the phone company.

Answer 2

the problem you are experiencing is either one or a combination of 3 things: 1.the wiring from phone box to computer needs to be cat3 preferably cat 5 not the pink colored wire that a lot of construction companies put in to save money. 2. you have a dead end station wire not connected to a jack. 3. Your dsl jack cannot go through burglar alarms or have a very popular item called a telezapper. I am a dsl local repair tech i have seen a lot of these things.


oh by the way if you plug the modem in the filtered side it will still link up but as soon as the phone is used the sync will drop this will only happen if you are close to the dsl line server equipment approximately 1 mile from central office or remote server box.

Answer 3

The phone shouldn't interrupt DSL at all. If it is doing so, you have a faulty installation. Do you have the filters on each of your phones?

Contact your DSL provider as this certainly shouldn't be happening.

Answer 4

FIlters are needed to filter the DSL noise out of a voice signal NOT the other way around. If you have not changed your filters, you might want to. The inline filters are junk and break often. But that is a low probability issue. If it is the actual phone, I think you need to replace it. We have all sorts of phones - non has actually caused DSL problems.

Answer 5

I don't understand how it interupts your connection when someone calls? The whole purpose of the DSL connection is that it allows you to use the internet and use the phone at the same time.

Are you sure you're not talking about a phone line that goes in your 56k modem? If that's the case there should be an option to disable call waiting or it is usually dialing *89 before the number your ISP has provided in your Dial up networking properties.

Answer 6

When you buy DSL service they give you phone filters to put on your phone lines to prevent this interruption. Once the filters are on then phone calls will not interrupt your internet connection. Call you provider if necessary to get these filters.

Answer 7

Yeah lol you just need to call the company. Even if your filter is not on it should only effect a phone call, not your net access. DSL runs on a low frequency band that should not be effected by your phone calls. I would just break down call your ISP and get ready for a 1hr phone call :P

Answer 8

Yes there is. Great question by the way. I'm sure this will help a lot of people that are having the same problems. As an example, if your Internet Servie is "Brighthouse Roadrunner", they are operating in the 2.4 gig range. If your cordless phones at home or in the office are also 2.4 gig range, the two will conflict and constantly knock you off line or drop your phone calls. To prevent this from happening, change your home or office phones to the 5.8 gig range cordless phones and you've solved the problem. We have the same problem with our 900 mhz phones and our wireless headphones that we use to listen to our tv's and stereo systems. Thanks for the great question, Hope this helps. Larry RadioShack 01-9590

Answer 9

i had same problem with DSL last year.
They blamed the Modem, then the filters they gave me. Had me exchange them twice.

They tried to tell me I HAD A VIRUS or SPYWARE...hahaha!!!
A tech actually argued with me on this.

Tech finally came down, and tested my line throughout the house. Turned out the wiring throughout the house was the culprit. Thats why I was limited to only getting what they promised 6MB DSL and could only get 1.2 MB if I was lucky.
So I switched to Cable.