i just bought a $250 pearl necklace from zales for my girlfriend for xmas off of their online store. I recieved it today and i was not happy. It was in a crappy box that had two prongs bent over holding the necklace in place, and their was no certificate of authenticy or anything. just the box and a receipt. I was not satisfied with this so i went to the zales store to ask if they had any nicer boxes, and they said that was their nicest one. Then i said well the box isnt my real worry i just want a way to prove these are real, so can i get a certificate or anything. They then told me no, she will know they are real because its in a zales box.this is ludacris. i could buy a zales box and put a necklace in their if i wanted. They were of no help. I really like the necklace, but the box is garbage and i need someway to show they are real. I dont know if i should take them back or what. if anyone has had any similiar bad experiences with zales or has any advice, i would appreciate it
2006-11-16 10:27:47 · 3 answers · asked by Austin M 1 in Beauty & Style ➔ Fashion & Accessories
It sounds like zales is a crappy store, or the employees are crappy. You said that you like the necklace so before you return it or anything, find the manager. Chances are he/she will want your business again so play it cool and ask him for what you want , if he says he cannot provide it you have two options.
1. Return it calmly, no need for a big display.
2. Find a nicer box and deal with the fact that it might not be real but it's beautiful and your girlfriend will look good with anything!
2006-11-16 10:33:52 · answer #1 · answered by Gingeroo 2 · 0⤊ 0⤋
I would ask customer service to send you a certificate. or get your money back, because you shouldn't spend money on an appraiser unless you really want to keep the pearls. I have never seen pearls with a certificate, but if they told you that they wouldn't send one, you better work your *** to get one. People are snotty, unless you are buying something, that's how the world works
2006-11-16 10:31:52 · answer #2 · answered by fourcheeks4 5 · 0⤊ 0⤋
Just return them and purchase a pearl necklace from a store who will give you what you want.
2006-11-16 10:29:56 · answer #3 · answered by tooyoung2bagrannybabe 7 · 0⤊ 0⤋