i bought a £280 mobile in july from carphone warehouse. Ive had no end of problems since i got it. It keeps turning off for no reason so i took it in for repair. I got it back after repair but still done the same thing so i took it back again. Im realy not happy with them as they never answer the phone. Ive made 3 wasted journeys to pick up the phone and its never there after been told that it will be in. Do i have the right to ask for a refund ?
2006-11-15 23:54:28 · 10 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
Yes take it to your local store and demand a refund, you paid for a mobile phone and it is clearly faulty. Inceedently you don't even need a reciept if it is faulty. If they refuse to refund your money threaten them with small claims court, you are within your rights to your full money back, if it does go to court they will also have to pay court costs so it is within thier interests to just refund you.
2006-11-16 00:07:07 · answer #1 · answered by Anonymous · 0⤊ 1⤋
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2016-11-24 22:20:32 · answer #2 · answered by ? 4 · 0⤊ 0⤋
Yes, definitely. I'd say you're entitled to, especially if it happens to still be under contract. Did you get it repaired at the place you bought it? If you didn't, you may not get reimbursed for the repair. That's WAY too much money to pay for a phone that doesn't work.
2006-11-16 00:05:43 · answer #3 · answered by amg503 7 · 0⤊ 0⤋
I'm sure that in the UK you have consumer protection laws to cover this sort of thing, just as we do in the US.
Also, I'm guessing that you have a consumer-affairs bureau, or something to that effect, where you are. You can probably find them in the phone book. They'd be a good group to tell your situation to.
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2006-11-15 23:59:01 · answer #4 · answered by Anonymous · 0⤊ 0⤋
It depends upon their refund policy. Most places have 30 to 90 days with original packaging and receipt. A lesson to be learned, if it seems to good, then it usually is. Best of luck to you.
2006-11-15 23:57:22 · answer #5 · answered by beeotch 3 · 0⤊ 0⤋
would say you have the right to a refund the phone is not fit for the purpose it was bought I would contact Citizens advice and threaten them with OFCOM
2006-11-15 23:59:10 · answer #6 · answered by knowsitallandabitmore 2 · 1⤊ 0⤋
most of the items we buy are with warranty for a certain period of time. if it has not expired yet, you can use it first before eyeing for a refund.
2006-11-16 00:08:31 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Yes, and if they refuse, perhaps consumer affairs may be able to render assistance
2006-11-15 23:56:24 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Absoluely, and I wouldn't take no for an answer.
2006-11-15 23:56:20 · answer #9 · answered by freyas_kin28 6 · 1⤊ 0⤋
asking will never hurt, sounds like you should ask for one.
don't expect to get one though, sounds like they suck.
2006-11-15 23:55:57 · answer #10 · answered by Cap'n Donna 7 · 1⤊ 0⤋