Ok-dokey~
My dad died 6 months ago, my mum is receiving bereavement benefit. She also has cancer.
On advice, she applied for INCOME SUPPORT. 2 months later we had still heard nothing about her claim, they then said she may be entitles to INCAPACITY BENEFIT due to the cancer. So, she sent off the medical certificates from the doctor to them and we are still waiting....5 months later!
They keep fobbing us off when we call...she has had to cancel her direct debts as the bank will no longer accept them...she is owed payments back to 18th June when my dad died, will they bother to even fulfil this to her??
Can someone please give some advice on how to get things moving, she has been diagnosed as having a nervous breakdown thru all this but Income Support and Incapacity Benefit JUST DON'T CARE!
Please, please help.
Emma
2006-11-15 01:12:41 · 7 answers · asked by emma w 2 in Business & Finance ➔ Other - Business & Finance
I'm sorry to hear of your loss but if your Mum goes onto Incapacity Benefit it will take about 3 months before it is sorted but they will back date it for her, If you are really worried get in contact with your citizens Advice and they will telephone the Income Support and if you are not happy with them go to your solicitor and he will arrange for them to get a crisis loan out to you ASAP , I hope this helps, my wife is a solicitor and they have done this before so it does work.
God Bless you and your Mum
2006-11-15 01:23:49 · answer #1 · answered by Ivan 3 · 0⤊ 0⤋
It definitely sounds like there is something fishy in the water if you know what I mean. Those companies are there to actually help people in need and for them to be blowing you guys off and not following up on what they are suppose to do, I feel there is something going on in the headquarters. I've dealt with companies who I thought had our best interest at hand and then they came after us and wanted more money and didn't help us. It was a very popular loan company who basically took advantage of us and our situation.
I feel you guys may be victims of the same thing. I would call them one more time and demand to talk to someone. I'm not for getting mean with people, but sometimes you have to. I would tell them you haven't heard back from them and it's been 5 months! I would tell them the situation is critical at this time and you are needing there help and ask them upfront if they are going to help your mom. Tell them that you mom is really needing the help and tell them of her condition. You may have to be the one who does the calling and just be honest with the company and tell them how disappointed you are that they haven't helped your mom out when they said they would. Nothing makes me more upset than when companies do that especially when someone has cancer or some other disease as that.
Also, if these companies won't help your mom, I would look up some other places on the internet who maybe could help. I'm willing to bet though that if you keep bothering these people, that they will then get on the ball. I hope so.
2006-11-15 09:32:04 · answer #2 · answered by hanevkidz2 2 · 0⤊ 1⤋
poor you,call your local d.s.s office and ask them to send you a copy of the complaints procedure.tell them you want it tonight's post to reach you tomorrow.next ask the name of the person in charge of the department,i think it should be incapacity benefit,do not allow them to fob you off they will try to.arrange an appointment with this person they have to see you the law sayes so,if possible try and take an advocate with you;take all correspondence you have of them,and all relevant medical notes,tell them to photocopy them and ask for a receipt,ask for a contact number in the department and a name.they can only backdate the money for 6 months.make them care get mad,they only have so much money in their budget,have probably realised how much they owe your mum and are trying not to pay as your mum is vunerable.goodluck.xxxx
2006-11-15 09:40:53 · answer #3 · answered by karen. 4 · 0⤊ 1⤋
Speak to your local MP representative. They will contact the department for you and will kick **** believe me. Also go to your local Citizens advice, they can often help in these matters.
The benefit system is clogged due to young single mothers leeching from our society. They only ever take, and the system bends over backwards to help them. Best of luck to you and your mum.
2006-11-15 09:26:41 · answer #4 · answered by Anonymous · 0⤊ 1⤋
i would go into your local office and demand to see someone. your mum has every right to claim those benefits!
2006-11-15 09:18:03 · answer #5 · answered by emma m 4 · 1⤊ 1⤋
They are too busy dealing with the Vicky pollards of this world to deal with the genuine cases.
2006-11-15 09:15:16 · answer #6 · answered by Anonymous · 1⤊ 3⤋
you have to help to and take her side
2006-11-15 09:16:53 · answer #7 · answered by Anonymous · 0⤊ 2⤋