i upgraded my service to bell aliant high speed ultra and got the speedstream 6520 modem/router, ever since my laptop wont stay conected for more then an hour while the desktop never disconects, i've never had this problem b4 the upgrade.everything is up to date and connected properly and its not and interfearence problem. the only way i can get it to reconect is to go on the modem site and refresh it which is extremely annoying to do every hour. i get all different messages at different times some it cant find the certifigate to conect to the network, cant find dns server or default gateway and sometimes that theres a problem with the ip adress. how can i stop it from disconecting?
2006-11-14 18:23:10 · 7 answers · asked by LisaW 2 in Computers & Internet ➔ Computer Networking
the modem doubles as a router and i've called customer support 6 times and they dont know anything and i had a tech come to the house 2 times who both didnt know anything about wireless and ended up calling the same support line i called but the second tech guy did have to replace the modem because it was faulty.
2006-11-14 19:22:03 · update #1
best way to ask the service provider if they are setting timeout for wireless logins?
2006-11-14 18:27:51 · answer #1 · answered by observer 3 · 0⤊ 0⤋
I am assuming you have a router connected to the modem? Just about a week ago I had a friend with a disconnect problem but worse. I ended up finding a bad port on the router that was being used BUT, then it started the disconnect - not often but just the same it would disconnect. I did a little research and found that the Speedstream modem she had did have problems - more frequently with the type of router she had.
What I suggest you do is get on Google and query "speedstream, name/medel of your router, allient high speed ultra and see what you find. Also, consider checking to see if there are any maint. issues going on with your ISP. I highly suspect that you have a problem with the modem or a compatability issue between a router and modem. Lastly, assuming you have a router, try removing the router from the system and see if it still goes down. That will isolate the of having a bad modem.
2006-11-14 18:51:41 · answer #2 · answered by whome 3 · 0⤊ 0⤋
I can give you a link that deals with the internet connection Many of the problems can be solved by making software changes or small hardware corrections. Detailed instructions at http://tinyurl.com/yl62gz Try here if you can get what you wanted
2006-11-19 01:29:17 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Belkins are recognize to have complications. look at your guide and how one can do updates for your Belkin. If there are patches and fixes for it, it may fix the issue. also, once you take advantage of the second one laptop, examine for the IP manage and make confident that is different from the different. to attempt this, flow into command instant (dos mode) and form ipconfig, seek for the ip manage and write it down, do an similar for the second one computer, in the journey that they are an similar, you want to regulate them. i can grant you with extra information, yet first examine for replace (firmware) for your router.
2016-11-29 03:56:19 · answer #4 · answered by ? 4 · 0⤊ 0⤋
pres. Busch is waiting for you to contact terrorist... :) Seriously When you got the modem it should have had an install disk with it, try reinstalling that disk. call bellsouth and make them help, also make sure you are using those phone/dsl filters correctly
2006-11-14 18:33:44 · answer #5 · answered by the_rotoryphone_rides_again 1 · 0⤊ 0⤋
I havent heard of this before, contact costumer support, to get the best answer, and they know what your talking about better.
Hoped i helped.
2006-11-14 18:25:34 · answer #6 · answered by Mike W 2 · 0⤊ 0⤋
Talk to your ISP and have them look into your problem!
2006-11-14 18:29:36 · answer #7 · answered by Nikolas S 6 · 0⤊ 0⤋