my friend wants to wipe her hard drive clean because she says whenever she tries to run a scan to find and fix problems her computer shuts off. she wants to take it to her computer guy i told her she can do that herself. anyone have any info on how to do so?
2006-11-14 02:26:45 · 13 answers · asked by sue s 2 in Computers & Internet ➔ Hardware ➔ Desktops
sue....before she does that ...please try this if she does not want to lose no info.........restart the computer in safe mode.( to enter safe mode...turn off pc...restart pc...as soon as u turn on pc..tap f8 until u see safe mode........click safe mode...click enter...now log on as user or owner.....now u will see desktop...go to start..run..type in msconfig...press ok....in new window..select start up ...now select disable all..now press apply..press ok..exit without restart
now go to start..run..type in prefetch...in new window..top left corner..select edit..select all...press delete..yes delete all
now go to start..run..type in %temp%..same thing..delete all
now go to start..run..type in temp..same thing...delete all
now go to start..all program..accessories..system tools..disc clean up...c drive...after it has analyzed..check all boxes..press ok....it will disappear when it is finished.....
now go to start..control panel...folder options....view...u will see a option that says.....SHOW ALL HIDDEN FILES AND FOLDERS..check it..press apply,press ok
now open your antivirus....run a full system scan..remove or quarantine whatever it finds
now open your spyware program...run full system scan..remove or quarantine whatever it finds.....
now that scans are finished...go back to control panel...folder options...view...now select..restore to default..press apply..press ok.......
now restart pc...u will see a pop up..saying..system configuration has been used....u will see a square box inside...check the box..press ok....now pc should be ok....if u are still infected
then i suggest that u go to one of these sites and scan and remove any remaining threats u have on pc
u do not have to pay someone to fix it..or u do not have to lose all your info....it can be fixed if u have a little patience
http://www.bitdefender.com/site/home/
this is bitdefender..this is one of the best antivirus there is
this is a free onlie scan that will detect and remove
http://www.kaspersky.com/virusscanner
this is kaspersky free online scan....this probally the best antivirus u can buy
http://www.superantispyware.com/superantispywarefreevspro.html
this is for spyware..it is one of the best..it is free for home users
u can also pay for this and recieve realtime protection
http://www3.grisoft.com/doc/downloads-results/lng/us/tpl/tpl01?prd=triasw
this is avg antispyware formerly called ewido...when it was ewido..it was top dawg...now that grisoft has bought it im sure they have added alot to the database..this is a free program also...it will scan and remove what others miss...just like the other 3 i recommended...if u can do what i just showed u..u will never have to pay someone to fix pc....there are a few other methos that are used..but for most virus or spyware ..this will work......if u are still infected after doing all this.....go to ...geeks to go......tom coyote forums....cexx.org.....merjin's....read info on how to post a hijackthis log..and let the professionals walk u through it step by step .....IT IS FREE...good luck
2006-11-14 02:53:43 · answer #1 · answered by big_chris_fool 3 · 0⤊ 0⤋
Not a good idea ! If she wipes the hard drive clean she will have to start all over again, and it does'nt sound like she knows how to do that. With a clean drive she would have to reinstall everything ! The problem is, she does'nt know what the problem is. Cleaning the drive might not even help. And it's going to be alot of work to reinstall every program there is! Turn the computer off. Then wait a minute. Turn it back on and tap on the F8 key as it boots up. This will get you a black and white screen. Click where it says safe mode. Run the defrag program first. Then try to run the scan in safe mode. If this does'nt work, the drive itself maybe bad.
2006-11-14 02:42:11 · answer #2 · answered by Kaori 5 · 0⤊ 0⤋
If she runs a scan and her computer shuts off, that is usually not good. Suggest her to try the scan in safe mode. To get there tap the F8 key after she turns her computer on. She will get multiple bootup options. Have her pick Safe Mode or Safe Mode with Networking Support. After the computer boots up have her run the scan.
If the same thing happens in safe mode, then she may need to take it to the computer guy.
2006-11-14 02:32:48 · answer #3 · answered by chuck g 5 · 0⤊ 0⤋
you can wipe your drive clean by installing the windows disc and at one of the first prompts where it asks you which partition to put windows on there are some choices for deleting the partition, creating a new partition and than installing windows. Just know that when you wipe a drive you need to reinstall everything including windows and all the programs. Plus you will lose all data stored on the drive. Plus from the sound of the problem it is quite possible that the harddrive is bad and might need to be replaced.
2006-11-14 02:32:27 · answer #4 · answered by franky2006 2 · 1⤊ 0⤋
If she has windows XP, boot from the OS disk and then tell it to format the harddrive. If the computer is a few years old, she may have dust blocking the cooling vents on the cpu fan, get a can of air and blow out the inside of the computer, usea flashlight to make sure the cpu fan is clean. I got a ton of yech when I did it. You might want to do it on the outside porch to avoid a mess.
2006-11-14 02:35:32 · answer #5 · answered by Have gun, will travel. 4 · 0⤊ 0⤋
Based on what you are saying. It's tough to determine what the problem is. You didn't say whether or not you're making use of High pace or dial or wi-fi. If you're making use of a wi-fi web, it might be sign barrier problem. If you're making use of High pace, it might be adware problem, if dial up, might be bandwidth problem. If you had been making use of you laptop adequate earlier than. I do not suppose it is laptop problem. Modem energy surge problem could also be viable.
2016-09-01 12:20:27 · answer #6 · answered by Anonymous · 0⤊ 0⤋
You may find the Step by step instructions with Screenshot on installing Windows XP at the below link
http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx
2006-11-14 02:33:21 · answer #7 · answered by Jesh 3 · 0⤊ 0⤋
Im assuming this is in the Windows XP Enviroment. I will also assume she will be re-installing her Windows XP? If that is the case , I have provided a link below that shows you excatly how to do this, pictures and all :) Hope that helps!!
http://www.windowsnetworking.com/articles_tutorials/wxpinstl.html
2006-11-14 02:34:15 · answer #8 · answered by ProTechHosting.net 4 · 0⤊ 0⤋
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2014-12-13 13:45:27 · answer #9 · answered by BRANSTAD 2 · 0⤊ 0⤋
If your computer is not working properly while you are working on it, it could be a problem with device drivers, hardware or software.
Detailed instructions at http://tinyurl.com/yk5zpr
2006-11-14 04:39:05 · answer #10 · answered by Anonymous · 0⤊ 0⤋