how can employees within the tourism and travel companies exceed customer's expectations when providing servic

Answer 1

by treating the customer with respect, being helpful, greeting the person with a verbal hello and smile, by listening - even when the customer is complaining... the customer may not be always right, but their feelings are genuine and in the travel industry, perception ranks pretty high on the charts. And if YOU can't resolve the issue, find someone who can... be polite and professional even in the face of adversity.