My computer has stopped being able to recognise its modem. What do I do?

Question

My desktop recently went crazy and although I've managed to fix most things, I still can't access the internet via it. The internet connection works perfectly on my laptop so that isn't the problem. I think it's because my desktop doesn't even acknowledge that it has a modem any more (i.e. it's not coming up on Device Manager). If I could find the modem I think I could fix the internet connection but don't know how to actually find the modem. I've tried everything I can think of so any help would be great.

Answer 1

Sounds to me like you may have been hit by lightening which perhaps fried your modem .... If it's an internal one ... remove the side off your computer (unplug it first of course) and the card where your telephone line plug into is your modem .... you could try undoing the screw holding the modem in and removing the modem ... and try putting it into another of the "white slots" you see replace the screw then turn the computer back on .,... if it doesn't recognise NEW HARDWARE chances are it's dead .... go to your local Computer store and buy another one for about $15.00

Answer 2

Do you have a external modem or a internal one.

Anyhow if it is not getting detected there are possibilities of the modem being koncked.

If it is a external modem try it with a different PC.

If it is an internal modem then u have a chance to install a new external modem.

Donot keep the phone line connected to your modem during lighting and tunder this damages the modem and sometimes even your mother board

Answer 3

One of this may work:

1- Try to uninstall the driver using device manager and then re-install the driver using its own driver cd.

2- First connect to the internet, Go to device manager, Go to modems, right click on it and choose update. Sometimes there are new dirivers at microsoft website.

3- If your modem is internal, Try to remove it from its pci slot and then plug it in another pci slot.

4- If your modem is onboard you should use your motherboard's driver CD

5- if you still have problems send a message to me including your modem model so I can help you in a better way

Answer 4

It sounds like it might be a driver problem.First,go to control panel,system,modems.click on update or find best driver for device,etc.If the driver is not in the windows database,then you can go to driverguide.com and find it for free.You can also check the manufacturer's support website,etc.Also,you can see if your computer is even recognizing the modem by "querying" it-basically having the computer talk to the modem to see if it has a problem,etc.

Answer 5

try to dismantle the modem by taking out the usb cable or so, thenreboot ur pc , then connect ur modem again , may it will find it as a new device , the configuration is still at the windows registry , i hope so , if not sorry

Answer 6

Try any of these....
Turn modem on/off. Right click the connection icon on bottom left of computer and hit repair. Reinstall your modem software.

Answer 7

first disconnect and reconnect it after that see in device mgr if it is not came, shows what problem there if it have drivers ok! otherwise reinstall/install drivers from cd, in trouble shoot also options are there to check modem wheteher it is working or not
control panel -->phone&modem options-->check ur modem staus-->trouble shoot

Answer 8

you will need to reistall the modem, first need to remove any part thats left (add/remove etc..) make sure to reboot after removing than reinstall

Answer 9

Remove then reload the driver.

Remember to shut down and reboot before reloading.

Answer 10

Can you meet me at [e-mail]? Because there are several things to know what could be the cause. msg me when you will be online through messanger so that I can meet you.