HELP computer problems!!!?

Question

For the last few days my computer has been pretty slow and everytime click on something that make a popup page come up....like to click on a link in an email, or to click on something like print my cupon on blockbuster.com when the popup comes up it freezes up my PC. I have run my antivirus and 3 spyware programs and the problem persists. Also, somehow a while back my way search assistant downloaded on my computer and when I go to add/remove programs, and try to remove it....it will not remove! Help please....Thanks!

My coumputer is new and has a lot of memory on it....oh, and right now I am just using AVG antivirus, but I"ll try one of the ones you suggested.

Okay blkclassy...the only thing that I or anyone in my household does on the internet is go on here, I do homework b/c I"m a college student, and my kids play nickjr. I don't think I got a virus off of yahooanswers, my school website, or nick jr. but thanks anyway.

Answer 1

I recommend advanced windows care. It should help you out. It is very effective and it is free.

Answer 2

Remove it in safe mode.

For Windows XP

If the computer is running it is best to shut down Windows and then turn off the power.

Begin by first clicking on the Start Button and then click on Turn Off Computer.

Now click on the Turn Off red colored icon to shut down your computer system.

It is best to wait between 15 to 30 seconds before you turn your system back on.

Turn on your computer and start tapping the F8 key on your keyboard.

Some Computers may display a keyboard error message if you begin tapping F8 too quickly.

Restart your computer again and begin tapping the F8 key a brief second or two later.

When the Windows Advanced Options Menu appears, Choose the Safe Mode option and hit Enter.

Windows will now boot your computer up in Safe Mode.

Answer 3

You are infected with adware. These are usually installed by Trojans. This procedure and programs listed will remove most these Trojans and adware. Some adware is installed using a Smitfraud Trojan. If the programs do remove the Trojan or adware then go one or both of the sites at the bottom and let them remove the Smitfraud.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/...

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR ANTI-VIRUS PROGRAM.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


NEW RESTORE POINT.

The RESTORE POINTS may be infected with the Malware and cannot be used.

HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


ADDITION INFORMATION ABOUT TROJANS:

There are Trojans that fall into the Smitfraud family. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:

http://www.internetinspiration.co.uk/roguefix.htm

http://siri.urz.free.fr/Fix/SmitfraudFix_En.php

Answer 4

not all viruses get caught by anti-virus programs. it does sound like you have a virus. you could format your harddrive or you could try and find the virus.

empty your cache and your temp files.

try rebooting your computer and press ctrl+alt+del see if there are any programs running in there that are not usual.

if there are really suspicious files running such as: bug3591.exe
go to the directory it is in and delete it.

you can also try to reinstall your web browser.

it also helps to not go to porn websites. thats where all those sorts of viruses come from.

Answer 5

in holding with what you're saying. that is problematical to make sure out what the priority is. you probably did not say no matter if you're utilizing severe % or dial or prompt. if you're utilizing a prompt internet, that is signal barrier difficulty. if you're utilizing severe %, that is secret agent ware difficulty, if dial up, may be bandwidth difficulty. in case you've been utilizing you laptop ok formerly. i don't believe of that is laptop difficulty. Modem potential surge difficulty is likewise conceivable.

Answer 6

Try some of these:

Spyware, Adware, Trojans, Malware, Dialers, Keyloggers, Popups:
http://www.download.com/Ad-Aware-SE-Personal-Edition/3003-8022_4-10399602.html?tag=tab_rev
http://www.ewido.net/en/download/
http://www.javacoolsoftware.com/spywareblaster.html
http://www.download.com/Bazooka-Adware-and-Spyware-Scanner/3000-8022-10247782.html
http://www.javacoolsoftware.com/sgdownload.html
http://www.safer-networking.org/
http://www.download.com/HijackThis/3000-8022_4-10379544.html
http://www.emsisoft.com/en/software/download/
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
Online Scanners:
http://www.webroot.com/consumer/products/spysweeper/freescan.html?
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://www.pandasoftware.com/products/activescan.htm
http://www.bitdefender.com/scan8/ie.html
http://www.windowsecurity.com/trojanscan/
http://www.kaspersky.com/virusscanner
http://www.spywareguide.com/onlinescan.php
http://housecall65.trendmicro.com/
Spyware, Adware, Trojans, Malware, Dialers, Keyloggers, Popups Lists:
http://www.softpedia.com/catList/104
http://www.download.com/Adware-Spyware-Removal/3150-8022_4-0.html?tag=dir
http://www.majorgeeks.com/downloads31.html
http://www.filehippo.com/software/antispyware/setarea
http://www.soft32.com/s/Windows/Security/AntiSpyware/3-9-0-0.html
Antivirus:
http://free.grisoft.com/doc/avg-anti-virus-free/lng/us/tpl/v5
http://www.avast.com/
http://www.free-av.com/
http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html
Antivirus Lists:
http://www.softpedia.com/catList/1
http://www.download.com/Antivirus/3150-2239_4-0.html?tag=dir
http://www.majorgeeks.com/downloads29.html
http://www.filehippo.com/software/antivirus/
http://www.soft32.com/s/Windows/Security/Antivirus/3-1-0-0.html
Firewall:
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?dc=12bms&ctry=US&lang=en&lid=staticcomp_za
Firewall Lists:
http://www.softpedia.com/catList/97
http://www.download.com/Firewalls/3150-10435_4-0.html?tag=dir
http://www.majorgeeks.com/downloads34.html
http://www.filehippo.com/software/firewalls/
http://www.soft32.com/s/Windows/Security/Firewalls/3-5-0-0.html
IP Blocker:
http://prdownloads.sourceforge.net/peerguardian/pg2-050918-nt.exe?download
Browser:
http://www.mozilla.com/firefox/
Email, News, RSS:
http://www.mozilla.com/thunderbird/
System Cleaner:
http://www.ccleaner.com/
System Cleaning List:
http://www.softpedia.com/catList/98
http://www.majorgeeks.com/downloads12.html
http://www.filehippo.com/software/cleaning/
System Info:
http://www.softpedia.com/catList/92
http://www.majorgeeks.com/downloads9.html
http://www.soft32.com/s/Windows/System_Utilities/System_Tools/3-50-0-0.html

Answer 7

restat ur pc as pc is starting up keep hitting on da (F8) key ur come to a menu on screen go to safemode then hit on enter & enter again. wait for da login screen to come up .then ur see (ADMIN) hit on that then when at desktop go to ..add remove then hit on that
search assistant . then hit on remove. then from safemode run ur antivirus and ur 3 antispyware 1 at a time to scan for virus & spyware .if found remove them. then restart ur pc and log back in to ur screen user account

Answer 8

My suggestion is to do a destructive recovery. Sounds like you have a few viruses or a bad Trojan. If you always do what you always did; you'll always get what you always got. Stop messing on Internet doing foolish things. You allow these things to happen to your PC. Treat your PC like your house and car. Protect it and keep it healthy and in good standards. Good luck, however-OK, I'm outty!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Answer 9

Get at least three free programs because no one program can detect all spyware http://www.basicspywaretips.com/getridofspyware.html

Answer 10

If your computer is not working properly while you are working on it, it could be a problem with device drivers, hardware or software.
Detailed instructions at http://tinyurl.com/yk5zpr