Does anyone have any helpful advice for writing a job objective for a Customer Service Rep on a resume?

Question

I am trying to apply for jobs in the customer service field and I had a internet resume company give me an evaluation on my current resume. They came back and told me that I used the words "I and Me" to much in the objective and that I needed to change it up a bit. At first, I thought to myself that they were just criticizing it because they wanted me to pay $200.00 to get one done with them professionally, but after a weeks of searching for a job and getting no response from any employers (I've applied for about 100 jobs and I have four years experience in the customer service field), I am starting to wonder. Can anyone help me?

Answer 1

The whole resume needs a look in.

*Be clear and concise
*Use the SAME formatting throughout the whole resume
*Include a summary of your work responsibilities under your Employment section
*Don't use negative words about yourself
*Include at least 3 relevant refereees

Don't use "me", but DO use "I" - I did..., I have, I am, etc - it's GOOD.

Ex:

Resumé
YOUR NAME


Personal Details

- Address, telephione numbers


Ideal Job

"My ideal job is XXXXXXX in an area involved in XXXXX."


My Career Goal

"I'd like to work for a [size] company in a team environment, using my current skills in customer service [etc] XXX"

Educational Details

TertiaryDATE - WHAT, WHERE

SecondaryDATE - WHAT, WHERE


Other Relevant Ventures

-Current ventures
DATE WHAT YOU'RE DOING


Employment

-Title of Job/ Area of work

- DATEWHO (company)
- Responsibilities


Interests

-Explain some of your interests, don't just do a list

Referees

- Include Work and Academic/ Personal

Answer 2

Several points here (coming from a recruiter):

1. Don't pay $200 to get a resume refined for a customer service job. Your resume can't be THAT bad! Read what Monster.com has to say about writing a resume and you should be fine for the level of position you're looking for. Monster's advice of the subject is very high quality. Also, have a couple friends look it over. See what they think.

2. Their point is good. Resumes are typically written with an abbreviated sentence structure that isn't strictly grammatically correct and simply leaves out the I's and My's. Sentences often look like these and that's fine:

Achieved "Best Service Award" 3 months out of 7.
Supervised 5 call center agents and reduced call attrition by 12% over 6 months.

3. Job hunting takes some time and nerves of steel. You are right to review what you're doing and see what you can do better. But never let yourself get discouraged. There are millions of jobs, and millions of people, and the process of matching them up is demoralizing to job seekers, expensive to employers, and unsatisfactory to both. It isn't personal. You WILL find a job.

4. You've done a shotgun effort. Next try a rifle approach. Instead of applying to every job that you can possibly find, do some networking. Find a handful of companies that you would REALLY like to work for. If they are hiring, read their job description very carefully, and tweak your resume for each job. Never lie, but make sure you emphasize the things you've done that each job is looking for. As importantly, start doing some networking. Do you have friends or former coworkers at these companies? Can you find a name of someone who works at one of these companies by doing a Google search? Can you figure out how their e-mail addresses are constructed? (For instance, do they use first initial, last [e-mail]?) If you can find a name and their e-mail format, you may be able to send a very short note (with or without a resume attached) and just say simple "I found your name on the Internet and I'm hoping you can help me. I have X years of experience in customer service and of all the companies in the area, I would be particularly interested in putting my experience to work for yours." You know, something like that. See if you can engage people in a little bit of a conversation, build up a little repoir, etc. They'll be more likely to steer you to a person if they don't feel threatened.

5, When you start networking, don't ever let people think you are desperate. Don't stalk them, don't share your disillusionment with the job market, don't tell them about your bills. The second you let them see fear or desperation or anything like that they'll assume that you are damaged goods and won't give you any consideration at all. Be confident but not arrogant, assured but not cocky, determined and persistant but not a pest or a stalker or a crazy person.

While you are looking for a job, looking for a job IS your job. Do it 8 hours a day, be disciplined, and you WILL find something.

But don't pay $200 for resume help.

Answer 3

On my resume, the job objective that won me my position was "To obtain full-time employment with an organization where my training and experience would be an asset."

I guess it also depends on your past experiences, how long you held the last experiences, and your skills. Make sure you add if you have received any customer compliments (whether you were retail customer service or over the phone). It sure helps, ensures the employer that not only that you have done the job before but people other then the employer have noticed it.

Answer 4

That's interesting. I read that it is no longer necessary to put an an objective, on a resume, as one's bjective is to get hired!

The job market is very tight, that is the reason you don't have a job. More applicants than jobs.