Adelphia made me un-install Norton Anti-virus when I got a virus. They disconnected my account without telling me. When I finally called they said because of the virus I had gotten, that I had to use their free anti-virus called Freedom. After several months, I got a virus that Freedom said it couldn't removed. After working my way up the chain in tech support, the man told me to re-start my computer for like the 100th time. This time, when I turned it off, it never came on again. Actually, it came on, but only to a black screen you can't type on. They said if I couldn't get my computer to come back up, they couldn't help me. Don't they have some responsibility here since they made me un-install my Norton anti-virus and switch to Freedom as a condition of continuing my internet account? Thanks for taking the time to read all this. It's really been bothering me!
2006-11-12 04:44:05 · 5 answers · asked by Tina 3 in Computers & Internet ➔ Security
The ISP tech just trying to help you. As you said that your computer is not starting (just a black screen) then try to load it in safe mode.
Restart your computer and keep on tapping the "F8" key on the keyboard. You will get a black screen with some options like Normal mode, safe mode , Last Known Good Configuration(LKGC)... choose LKGC with the arrow key n press enter. Your computer should restart normally.
However, if this doesnt work then shut down your computer. Wait for a minute, then restart it and keep tapping F8... you will again get the same screen with the above said options... choose safe mode this time.
If its Windows 2000/XP then click Start->Programs/All programs-> Accesserios-> system tools-system restore.
You will get a window, choose "restore my computer to an earlier date/time" -> click next-> choose the date on which your computer was working fine(it should be bold) then -> next-> next... follow instr. Your computer will automatically restart and if you get the list... choose normal mode... and load the computer.
This should help you.
Gud luck!
2006-11-12 04:56:08 · answer #1 · answered by Queenie 2 · 0⤊ 0⤋
Speaking from help desk experience, I have found that the clients who pushed the hardest and were easiest to work with recieved the best service.
Call them - ask to speak to a supervisor - be polite (flys with honey works better than a fly swatter).
Calmly relate the problem and history - any call center worth their salt should have a record of the calls recieved.
Don't even mention suing them unless you clearly plan to do that. It is likely that you have no legal recourse, however business is business and companies generally will go the extra mile if they feel that 1st, it is in their interest, and 2nd it is going to be appreciated by the client. It's a crappy game - but human nature demands it.
If the first supervisor is a donkey - then thank them and hang up and call back 8 hours later during the next shift. There is always someone who is ready to do the extra if it means they might "hear a smile" on the other end of the line.
If you get no where and you smartly decide not to waste money on lawyers - tell them you will be closing the account after you have contacted the competition - for Worldnet it was the last thing they wanted to hear, and often a catalyst to resolving the problem without having to change ISP's.
So - short answer - yes you do have recourse - 2 of them...
Start Pouring the honey on the fly paper
or switch ISP's
2006-11-12 06:49:36 · answer #2 · answered by Anonymous · 0⤊ 0⤋
This is a question for a lawyer. IANAL, but you probably don't have much recourse. You usually agree to terms of service that exempt your ISP from responsibility for much of anything when you sign up with them.
2006-11-12 04:47:08 · answer #3 · answered by mommadillo 4 · 0⤊ 0⤋
go to http://www.free.grisoft.com and download the free AVG anti-virus. I've been using it for years and it's never failed me.
2006-11-12 04:48:57 · answer #4 · answered by Anonymous · 0⤊ 0⤋
no recourse. chalk it up to experience.
2006-11-12 04:48:14 · answer #5 · answered by Tom B 4 · 0⤊ 0⤋