Why won't my dsl connect to my ethernet connection?

Answer 1

What equipment are you using? (brand and model if possible)

What operating system is installed on your computer?

Do you have a firewall?

Which lights are on on the modem and router (if you have one)?

Answer 2

First to try - shut down the computer, router and modem (in that order) and wait about 1 minute. Power the modem back up first, then router and computer.

I am assuming you have a router - if you don't then just ignore the router step.

Make sure everything is in the proper port while you are at it. They should all be labled.

If this does not work, shut down and take the router out of the equation. You may have to dig in and set up the router later but just make sure the DSL is working.

If you can connect with this then you need to reset and reconfigure your router. If it does not work then you might want to call your providor and find out if there is a service problem in your area - if not, have them ping the modem. If it is good then the problem is internal. Make sure that you are not required to run any special software provided by your DSL provider. Make sure that your DSL service is set up to provide your IP via DHCP. Also, make sure your modem has all of the appropriate lights on and that they are as they should be (review with provider) - generally you should regularly see LEDs: power (solid color), Internet (solid), LAN (solid), TX (blinking) RX (not always on or blinking is normal) when you have a heathy connection.

Assuming DHCP, go to the network connections on your computer, right click on your adapter and select properties. Highlight TCP/IP and click the properties button. Make sure that obtain IP and and obtain DNS are both set to automatically obtain these and save.

Other things to check - make sure the cable is fully "clicked" into place. also, try another ethernet cable. Make sure that you are not using a crossover cable.

It helps to know your location, setup (equipement) and provider. I am assuming you are not trying this wireless right now?

Answer 3

if your DSL comes out of the phone jack in the house, look at the hard ware. Ok now,the phone wire, comes out of the wall into your modem, make sure your power source is pluged in. Now, your eithernet cable comes out of the modem, and into the eithernet jack on your computer.

Make sure your eithernet cable, clicks when you put it in. each end.
If it doesn't click, that means that it is not locked into place, and will fall out when you let go of it.

If your connections are electricly sound,you have problems that still need to be searched out.

some times you have to unplug the power from your modem, for a short, then power it up again. If still no go, call teck support and talk with them

Answer 4

because dsl needs to log using pppoe with a username and password

Answer 5

call your ISP to find out. Don't be shy.