B&Q Kitchen - faulty MDF doors (veneers peeling off) Taking them to Court?

Question

I got a shaker kitchen from B&Q about 2 years ago. I had it fitted by builders. I noticed 6 mths after fitting that some of the veneers were bubbling (lifting off). he prob got worse and now most of the veneers on my doors are lifting off. Been writing to B&Q HQ quoting Sale of Goods Act and saying that the doors weren't fit for the purpose. B&Q have been really clever and tried avoiding answering anything properly. The kitchen is discontinued. Therefore I said that I wanted a different kitchen which I liked with side panels, plinths, pelmet and cornice. They agreed to this verbally and in writing as "we agree to the relevant parts". They sent someone to prepare an itinerary to order the items. Now not honouring what they have said and are trying to say that by referring to "relevant parts" they meant the doors and they keep on saying I only had a 1 yr g'tee. I am taking them to Court have I got a chance of winning? I have made notes of the phone calls as evidence. Pls HELP. Ta

Answer 1

You do have a chance of winning, courts usually tend to be on the side of the consumer when its so very clear like this that the consumer has been taken in by a slimy business. Call the Better Business Bureau to report them. Call your local Chamber of Commerce to report them. Tell everyone you know about what they've done.....its not slander nor libel when its your own true story. Keep up the good fight, they're hoping you get tired and back down and when they see you won't, they'll get their *** together. Also, call you local television stations and see if they have a Consumer Watch type of segment, we have that in my home town and its a good good thing that has helped many people!!! Good luck!!

Answer 2

If you have relevant notes of your phone calls, and who you spoke with, as well as any relevent paperwork, such as bill of sale, guarantee, and any letters written to or from the company, you have a fairly solid case. The glitch in this whole thing, is that you don't know what a judge will do. He may (and I think should) find in your favor. If he does, he will cause a court order to be issued. If the company, does not comply with the court order, then they may be held in contempt. I would at this point do two things, 1. Never buy anything from this company again. 2. Advise anyone who will listen of what happened, and advise them not to purchase anything from this company. I had a problem with a company called Vtech, and even wrote to their CEO in Hong Kong. I never got any response, but I use this as an example of how I talk about companies who do not honor their agreements. Good luck in court.

Answer 3

Kitchen Doors B&q

Answer 4

you have some concepts reckoning on what you prefer to do with them. at the start, there's a product you ought to purchase stated as 'ESP' or 'uncomplicated floor Primer'. it particularly is rather high priced, approximately £17 for 0.5 a litre, yet as quickly as you coat your doorways with it, you are able to paint over it with fairly lots something you like. If it is your option then you certainly could probable be terrific portray them with a gloss paint so as that they are uncomplicated to scrub in destiny and ought to no longer get 'drained' so quickly. although, there's a 2nd option that I style of prefer greater tips for. You reported the doorways have been created from MDF and you WAXED them? Does this mean which you have had cabinet doorways that look as though waxed MDF? seems somewhat weird and wonderful to me yet each and each to their very own. besides, if it is the case, you ought to consistently sand them down (till they provide the impression of being new) and then grant them yet another wax coating. word nonetheless, this may be very time ingesting, problematic artwork and throws each and every style of wellness and protection matters into the blend. you're able to prefer a respectable respirator to sand them down with the aid of chemical ingredients in MDF and your kitchen could prefer one hell of a competent sparkling afterwards. the different subject is that MDF is going humorous once you sand it (style of bushy) which you would be able to no longer get as good a end this way. the perfect option open to you is a product stated as Ronseal Paint & Grain. don't be placed off via this in case you're actually not wonderful at DIY and so on, it sounds complicated yet is quite uncomplicated to apply. It is available in a type of colorings and basically provides a woodgrain result on your MDF. in case you utilize this, right coat it with a competent hardwearing varnish to make cleansing less complicated as Paint & Grain has a matt end. earlier making use of any of the above, make confident the previous wax has had the 'side' taken off it with somewhat gentle sanding. Wax could properly be awkward to bypass over with the aid of fact of it particularly is residences so it is the terrific option to make particular you get a respectable first coat (of in spite of you chosen) on right of it.

Answer 5

create a demo (and get the media involved) at the front of your local B&Q, with samples of thier shakey product.

Answer 6

The case is sub judice if papers have been served.