Part of my job is to make calls to calls to department managers of Wal-Mart stores. As their vendor, I'm trying to obtain their feedback in regards to our product, inventory, problems, etc. However, the majority of my calls lack any real feedback. I have changed my approach in several different ways, and only a small percentage of the people I interact with will talk to me.
What amazes me is that the supposed managers I'm talking to do not exhibit the traits that come from a position. As a manager, it is up to him or her to put their best foot forward and set the example that the department should following. However, when a vendor is going straight to the person they can count on for information and all I get back are answers that are not very helpful, I'm starting to wonder if it's me or them.
Is there anything I can say or do that can help make future calls not a waste of everyone's time?
2006-11-09 15:23:19 · 4 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
Can you do it via fax instead? Perhaps getting their attention in writing and demanding a written fax in return will help...then they actually have to think about what they're going to say. They probably speak to so many people and put up with so much that they just say things to shut people up and move on to the next person. Perhaps coming up with more detailed questions...or ask the managers to assign someone to help them in obtaining proper feedback. Let them know that they're slacking on the job and your job is to get proper feedback and you'll call back as many times as it takes until you get it...and stick to your word. Annoy them until you get what you need. Once you get some decent feedback say thanks, have a great day!
2006-11-09 15:38:50 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Maybe you should draft a script or write structured questions to obtain the info you need.
Talk to your Manager and co-workers and let them know what frustrates you. You never know other people may be having the same issues. And maybe you can brainstorm and come up with other ideas together.
Make sure you a very direct because it sounds like you are trying to make a certain amount of calls in a day.
Hope this helps.
2006-11-09 15:30:56 · answer #2 · answered by ye 4 · 0⤊ 0⤋
At the other end of the line these calls are a bit tedious and really we do not see results for anything we say anyway. i don't so much mind the ones that just make a quick call "Hi its Joe from Brickbrain Constructions, just a courtesy call....any dramas with our latest delivery?" and I say "No Joe - its all great seeya". If there was a problem they would have heard from me earlier....
2006-11-09 15:59:59 · answer #3 · answered by obenypopstar 4 · 0⤊ 0⤋
Have an agenda and stick by the agenda.
2006-11-09 15:33:37 · answer #4 · answered by Mariposa 7 · 0⤊ 0⤋