Trojan viruses on my computer. Why is McAfee not deleting it?

Question

I ran a virus scan and McAfee 8.0i detected 2 trojan viruses named 'BackDoor.BAC' and another called 'Generic Downloader.bq'. I tried to delete it, clean, or remove it but it just gives an error message saying "Delete failed for one or more of the selected items". Please help me!!!!!!

Answer 1

McAfee is crap, but then so is Kapersky. Ignore the first poster unless you want even bigger problems.

You'll need only two applications to sort the issue out:
*A decent AV application - have a look at either Panda or Symantec Corporate
*A solid anti-malware/spyware application - go Ewido for this.

Scan first in Safe mode then re-scan in normal boot to clean up any left overs

One other application worth getting hold of AFTER the clean-up would be Windows Defender - this will make it harder for any new unwanted services/processes to be added to your system

Answer 2

Try Zone Lab Anti virus. A much better alternative to McAfee. Good luck

Answer 3

Give up using Windows, and install Linux on your computer. Linux is immune to all viruses, malware, spyware and adware.

Linux is a complete operating system that is either free or very cheap ($10-$30) and comes bundled with a huge variety of free software.

The Linux desktop is amazingly flexible and customizable, and anyone who is used to Windows will soon feel comfortable with it - and shocked by how dull their old Windows system looks by comparison! For example, in Linux you can use up to twenty (yes twenty) separate desktop work spaces - Windows only gives you one.

Go to www.distrowatch.com to find out how to get all the popular flavors of Linux...

...then do an image search for Linux screen grabs on Google.

BE COOL - GET LINUX

DC :)

Answer 4

I've found that for computer security, a multi-pronged approach is required; no one virus or spyware program will get rid of everything, so you need various sorts at the same time.

Regarding spyware, I've found that Ad-aware has detected and cleaned things that Spybot has not, and vice-versa.

Answer 5

I had one that couldn't be quarantined. It wouldn't let me look into my daughter's files, it always denied access even though I'm the administrator. The only thing I could find out was the names of the files and that they were in her Java files. I finally got out my old DOS book so I could brush up on the commands. I started the C:/ prompt and was able to find and delete these files. I believe I used the online Microsoft scan to find the names of the files, but I'm not sure.

Answer 6

This will take time but it's an easy way to cure your computer's problems. Here's the link: http://housecall.trendmicro.com/ toTrend Micro. Do the online scan. You'll soon be back up and running.

Answer 7

Trojan Removal Procedure.

Removing infections from your computer is never as easy as aquiring them. Malware infections are not meant to be removed, so, it takes TIME and PATIENCE to get rid of them. ONLY RESORT TO A REFORMAT AFTER ALL ELSE FAILS TO REMOVE THE INFECTION.

This procedure works for all Malware. Replace the Ewido and AdAware SE programs with any AntiVirus or AntiSpy program you choose.


Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/...

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH ADAWARE SE. THEN DO IT WITH EWIDO.

NOTE: Let AdAware complete its scan. Sometimes AdAware will be unable to remove everything that it finds and will prompt to be allowed to try again after restarting. If that happens, when the scan finishes restart immediately and allow the scan to finish.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


NEW RESTORE POINT:

The RESTORE POINTS may be infected with the Malware and cannot be used.

HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


ADDITION INFORMATION ABOUT TROJANS:

There are Trojans that fall into the Smitfraud family. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:


http://www.internetinspiration.co.uk/roguefix.htm

http://siri.urz.free.fr/Fix/SmitfraudFix_En.php

Answer 8

If you are paying for McAfee they should provide extra software to upgrade your scan deleting romoval tool!

Answer 9

Try to delete the infected files manually and also use a good antivirus program. Here you have some free options:
http://askcomputerexpert.ws43.com/download/

Answer 10

mcafee is crap
Kaspersky internet security suite Anti-Virus 6.0
scan pc in safe mode
you have trojans & malware on ur pc download this

scan pc in safemode use this to do it with & that spyware will go
ewido antispyware
xoftspy
spybot
antispyware blocker
ad-aware(se )
then you go to safemode on ur pc. restart pc. as pc is starting up. keep hitting on (F8) key you come to a menu . go to safemode . hit on enter then enter again. pc will go to login screen . go to ur user name hit on that
then run .da scan to find that spyware& malware
when found . delete da .spyware. then restart pc