I am getting no reply from my airlne and when I ring they are refusing to help as they say the address on their system does not match mine. There is no way I gave another address and I feel this may be a delaying tactic or else a mistake. Either way I am getting nowhere. I have evidence of them having my correct address and if I send it now I will still be waiting for a reply- it has already been 12 weeks of waiting, having written twice and i am at my wit's end!
2006-11-09 01:24:56 · 10 answers · asked by Angela D 1 in Business & Finance ➔ Corporations
Whoever said contact your local trading standards gave a good answer, but another approach within the company is to write directly to the CEO (Managing Director). You will have to research his/her name and contact details but go to the top and support your complaint with copies of your evidence.
If that doesn't work, outside agencies are the only alternative.
Addition: Have you noticed that all the answers here have received negative ratings? Obviously an airline employee with too much time on their hands at work, rather than getting on with it and dealing with complaints like yours.
2006-11-09 01:36:39 · answer #1 · answered by 13caesars 4 · 0⤊ 1⤋
You did not mention the issue you have with the airline, which may effect who you contact. If this is a consumer problem (ticket sales, service and similar) then the best approach may be to the Attorney General of your state by making a consumer complaint. The federal authority involved would be the FAA, but they don't handle consumer matters. If this is a security issue or in some way concerns security it would be the Department of Homeland Security that you are dealing with. If it involves confiscated property upon re-entering the US its the US Customs Service (I think now part of Homeland Security). So it depends upon what the issue is between you and the airline as to whom to complain.
2006-11-09 09:30:32 · answer #2 · answered by William E 5 · 0⤊ 1⤋
Write a letter of complain to the president of the airlines and send one copy to better business bureau. Who knows, if you do this they might even throw in a free round trip ticket. When you report matters to better busines bureau, people take things very seriously, otherwise they will ruin their company's reputation. Good luck.
2006-11-09 09:43:14 · answer #3 · answered by shashi c 2 · 0⤊ 1⤋
I don't know what you are complaining about, but these days, live helps are hard to come by. One thing that will help you is to speak nicely without getting mad and mean. That will make them feel wanting to help you. Maybe they got your address wrong in the system.
2006-11-09 09:43:26 · answer #4 · answered by spot 5 · 0⤊ 1⤋
call up the customer service tell them your complain and make sure you get the full name of the person you are talking to and give them your present address and tell the person you are talking to get back to you as soon as possible or you will write to your better business bureau re your complain.
2006-11-09 09:32:04 · answer #5 · answered by livinhapi 6 · 0⤊ 1⤋
Contact the CAA (Civil Aviation Authority).
2006-11-09 09:26:50 · answer #6 · answered by le_coupe 4 · 0⤊ 2⤋
press # 1 for english
2006-11-09 09:28:45 · answer #7 · answered by Anonymous · 2⤊ 1⤋
Ring your local Trading Standards they will be able to help you.
2006-11-09 09:27:48 · answer #8 · answered by patsy 5 · 0⤊ 1⤋
start complaining to their marketing or PR department so you may exhaust all internal remedies before going out
2006-11-09 09:38:22 · answer #9 · answered by Count L 1 · 0⤊ 1⤋
Why don't you just stop ringing them ?
If its "my airline" why not just fix it yourself, you own it !
2006-11-09 09:33:15 · answer #10 · answered by Michael H 7 · 0⤊ 2⤋