what is meant by customer expectations?

Answer 1

Pretty much just what it says. What are your customers expecting from you? Fast shipping, good packaging, clean stores, etc.

Answer 2

Customers trade money for utility. The buy something because they have an expectations of receiving something. The difference between the cost to produce and put the item in the store and the retail price can be captured by expectations.

The key in business is to always under promise and over deliver. In other words, exceed customer expectations.

Answer 3

In any goods or service based industry the customer has a fair idea of what they should be receiving for their money. This idea is formed from the advertised promises of the provider, usually through marketing.
The fulfillment of these expectations is then turned round to become the aim of the provider company and the management and employees of the company are charged with both meeting those expectations and handling any shortfall in satisfaction by listening to feedback and criticism from the consumer and acting upon it.
it is at the heart of a service-minded company, which both sets the bar and ensures that the bar is met and preferably exceeded wherever possible.

Answer 4

I work in Retail and believe me customers expect WAY TO MUCH, but really Customers Expectations means The customer wants to really be able to shop in one place and get everything that they want at one time, quickly easily and above all without any annoying interruptions. Most supermarkets get marked on this, we at Sainsburys have what is called a mystery shopper, who's job it is to measure us on a set criteria. That covers politeness and helpfulness of staff, product knowledge, checkout ques and what the store actually looks like to name only a few.

Answer 5

This is a marketing innitiative, by which a seller is expected to deliver to the buyer the complete production. that is selling + feedback. in this case, after the product has been delivered, the seller will continue to visit the buyer to find out his/her opinion concerning the product bought. if there is any complaint to be improved upon or recommendation, the seller will deliver this to the manufacturers.

It is also a proper relationship between a seller and the customer over the purchase of goods or goods purchased.

Answer 6

Customers expectations can be met by fulfilling Maslow"s heirarchy of needs.
1) Physiological: hunger, thirst, bodily comforts, etc.;

2) Safety/security: out of danger;

3) Belonginess and Love: affiliate with others, be accepted; and

4) Esteem: to achieve, be competent, gain approval and recognition.

5) Cognitive: to know, to understand, and explore;

6) Aesthetic: symmetry, order, and beauty;

7) Self-actualization: to find self-fulfillment and realize one's potential; and

8) Self-transcendence: to connect to something beyond the ego or to help others find self-fulfillment and realize their potential.

Answer 7

How would you expect to be treated as a customer?