I recently bought a laptop. After turning it on for the first time it didn't take me long to find a defect: a single dead pixel. It's very small but noticeable. Since I didn't open the box until three weeks after I bought it, the store could not offer a replacement because it was outside of their 14-day window. They made a generous offer (which I accepted) to ship it back to the manufacturer at their expense. Should the manufacturer offer me a new laptop? (I have all receipts). Repairing a single pixel would probably cost them more than a whole new laptop.
Any thoughts anyone?
(Yankees s--k)
2006-11-07 03:27:04 · 2 answers · asked by Student 3 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
This is tricky.. The warranty does not usually cover single dead pixel defect..
Some manufacturers replace it if you have more than 5 dead pixels some if you have more than 8 etc.. You will have to have a close lookup on the warranty on the particular manufacturer...
Personally I only know one monitor manufacturer that offers single pixel warranty, so I am not very optimistic..
Maybe they get sorry for you that you have not even used it and override the company policy.. who knows.. I hope you luck!
2006-11-07 03:36:56 · answer #1 · answered by str1der 3 · 0⤊ 0⤋
Depends. Toshiba does it, but I'm not sure about the others. (I had a similair problem on my Toshiba.)
2006-11-07 11:29:10 · answer #2 · answered by Afro Squirrel 4 · 0⤊ 0⤋