What were the goals of George Pullman?

Answer 1

I don't know if this is the kind of thing you had in mind, but it was there.

George Pullman was an early user of what we now call Market Share theory. If he could get business, then the competition wasn't doing business, so they would eventually move on or disappear, so Pullman underpriced things at every opportunity.

Pullman also was an early goal-oriented manager, and certainly not a micromanager at that. He gave production and quality goals to the supervisors, and left them to meet the goals. In the process, as is often see even today in the corporate world, the supervisors cut costs and that often meant cutting staff and wages. Pullman's supervisors then drove the workers to unionize, and hence the famous and crippling strike. (Hirsch, 1999, 46)