2006-11-06 04:53:15 · 12 answers · asked by Anonymous in Home & Garden ➔ Maintenance & Repairs
You are entitled to a full refund unless you prefer a replacement. Once you accept a replacement you then lose your rights to a refund should the second item prove to be faulty. You would still be entitled to another replacement. If the suite is still for sale, I'd advise getting a refund and then just buying again so you retain your full rights.
Don't accept any b******** that item has to go back to manufacturer and they have to resolve matter - your contract is with the people you bought from and their contract is with manufacturer.
Rather than give you loads of info and leave you wondering about how to go about rejecting goods etc, go to the link below - tells you everything you need to know.
2006-11-06 09:17:41 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Depends on what they mean by repair. If it is torn and they can repair/replace a section of the fabric/material then under the Sale of Goods Act, retailers are entitled to repair or replace faulty parts of any item. If however support straps are damaged or broken then the product is not fit for the purpose intended (i.e you cannot sit on the suite), and the product must be replaced.
Unfortunately, your problem sounds cosmetic and that is usually repairable without affecting the use of the product.
2006-11-06 13:18:30 · answer #2 · answered by Brian S 2 · 0⤊ 0⤋
If you bought the suite new then they should replace it especially if the firm you bought it from was also delivered it. They are in effect in breach of contract if they are trying to get you to take something you didn't buy. Citizens advice are great at helping with things like this if you get no joy.
2006-11-06 12:57:53 · answer #3 · answered by Anonymous · 1⤊ 0⤋
If it was bought new then you are entitled to a replacement as it arrived damaged.
A repair would be acceptable if it became damaged after you had bought it.
2006-11-06 13:19:01 · answer #4 · answered by Anonymous · 0⤊ 0⤋
If you bought it new, you should expect it to arrive in new condition. However, if the tear isn't visible, you may want to accept their repairing it. It'll be a hassle waiting for the old one to be picked up and the new one to arrive. You may also have to force the issue with the retailer. Another hassle.
2006-11-06 13:12:51 · answer #5 · answered by jackbutler5555 5 · 0⤊ 0⤋
Not sure on the law side of it but i would have to say if i were you i would not be happy.
Surely they have to replace it?
If you live in the uk contact trading standards or something similar and find out your consumer rights.
Good luck.
2006-11-07 06:52:47 · answer #6 · answered by T - C - B 3 · 0⤊ 0⤋
dont accept replacement or repair, get a refund, if you accept either of others, you will not be allowed to get refund after, contact your local citizens advice bureau or trading standards, but dont let them bully you, get your money back and buy elsewhere, then tell everyone you know.
hope this helps
2006-11-06 12:58:46 · answer #7 · answered by Anonymous · 0⤊ 0⤋
I do know it is the consumer law that when you buy something it must be exactly what you ordered, and be in good serviceable order. If I was you, I would contactThe Consumer Council, or the trading standards office and explain it to them.
2006-11-06 13:22:40 · answer #8 · answered by Anonymous · 0⤊ 0⤋
you paid for a new suite not a repaired one ring trading standards
2006-11-06 13:15:00 · answer #9 · answered by tomzy33 4 · 0⤊ 0⤋
Insist. They have delivered you goods that are not fit for their purpose and not in a new condition. If you want help go to Citizens' Advice Bureau or Which? magazine (Consumers' Association).
They have no right to refuse.
2006-11-06 12:58:24 · answer #10 · answered by Anonymous · 1⤊ 0⤋