Treated rudely at a pizza place. How do I spread the word / get apology?

Question

Ordered a calzone for delivery with my credit card. Got a call back 15 minutes later. They accused me of making harrassing phone calls, cussed me out, and refused to deliver my order. They said that the harrassing phone calls came from a blocked number but they thought/knew it was me harrassing them. I obviously didn't do it. She continued to yell ay me and cuss at me... so I asked for her boss, and she said that she was the manager. I drove to the place to get my credit card information and address back from the crazy person that called me cussing. She refused on the grounds that the owner took the information and left.

I want an apology from the lady that was rude, so I am getting in contact with the owner tomorrow. Whether or not the owner can get me the apology, I want to make sure as many people know about this terrible business etiquette as possible.

I need suggestions on how to get the word out. Thanks

Answer 1

Speak calmly to the owner and tell her the facts of that night and that if this the type of behavior they accept from their employees, that they will not get your business again. Don't call the rude lady names and try to keep your emotions in check. Tell her you want the slip where your information was written. I would also have to say that since this was such a verbal assault, I would record any conversations you have with any of them. It is not illegal and you don't have to tell them that you are taping. If the owner doesn't want to amend the situation, you may consider filing a police report, although that is a little extreme especially without a tape of the assault.
As far as getting the word out, a customer of any business is the best or worst billboard. I would tell everyone within your circle about your experience, encourage them to take their business elsewhere and encourage them to pass the word on how you were treated. Many people will take a firsthand account very seriously and it will influence their decisions about that business.

Answer 2

Report the incident to the Regional Director of the resturant. Write a letter to the editor of your local newspaper, tell friends, etc. Word of mouth is the best, and fastest for spreading the news. It has been said that for every unhappy customer, at least 10 other people will hear about it, and those 10 people will tell 10 more people, and so on- that is bad publicity no business wants.

Answer 3

I would definitely be talking to the owner. If that doesn't work, I'm sure there's a franchising number you can call. I would definitely be calling someone. I hope you know her name, because that would definitely help!