your opinion will be appreciated thank you?

Question

the impact of failing to get permission before taking an action with a customer (e.g. frustration and anger for customer, appearance of being rude and inconsiderate for the customer

Answer 1

The customer is always right...but some customers are "ba-dw-ords
You could be fired or reprimanded depending on the degree of action you took.

Answer 2

You need to give more information. What type of customer? What type of action? From the little you gave, I would say "all of the above."

If you were supposed to ask the customer and forgot, then you owe the customer an apology. If you just decided to go ahead and do it, you owe the customer an apology and promise not to do it ever again, and expect you may have lost a good customer.

Remember the old adage, the customer is always right!

Answer 3

Taking what action?

Answer 4

if you have done everything you can and customer is still frustrated, you should refer them to your supervisor for resolution(you should take them personally if you can, or page management to your area) You didn't give much detail...