what's the difference between a call centre and a bpo?

2006-11-04 07:14:44 · 1 answers · asked by guptamohit87 1 in Business & Finance ➔ Careers & Employment

1 answers

A call center does almost exclusively phone work; a BPO company may conduct other functions as well: process incoming paperwork (for example, account applications), generate outgoing paperwork (for example, account statements), etc.

2006-11-04 07:21:54 · answer #1 · answered by NC 7 · 0⤊ 0⤋

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