I switched my computer on this morning and the following occured. Norton system icon started flashing red, warning that the system was corrupt and needs immediate attention. After clcking on the icon, i got the following message. 'Error 10,1053 DLL could not be found. It gave a 3 step guide what to do next. The first step was to remove the Norton system with a download tool in, which was in step 2. After removing Norton, it then asked to put The original disks back in the cd-drive. After several minutes another message appeared on screen saying, 'Error. Works file cannot read', and then it said re-boot computer from resart, which I did. As my computer came back on, Bingo-on-line, booted up. It said thanks for downloading Games-on-line, and downloaded all attatchments onto my computer. All my task bars have dissappeared and my Screen is filled with this gambling icon. Ihave since re-booted my computer from the recovery disks I made months ago. But I cannot download my Norton Systems dis
2006-11-03 22:33:26 · 15 answers · asked by Old Man of Coniston!. 5 in Computers & Internet ➔ Other - Computers
The original error message was probably a trojan, and you downloaded a 'tool' that has trashed your system.
It is still on your machine and preventing you from re-installing Norton. I'm not sure if you'll be able to recover anything safely from this; the easiest route will be a reformat, shred the hard drive, and reinstall Windows from scratch. If you can download and install any other security software then try running it in Safe Mode.And in future, never click on one of these links. No security doftware can work if you switch it off, disable it or uninstall it.
Before attempting to remove malware you must switch off System Restore as back up files will be hiding in there, and it will just restore itself. Go to Start - programs - accessories - system tools - system restore.
Run your anti virus and anti spyware in Safe Mode. To get into Safe Mode repeatedly press the F8 key after the bios screen loads but before Windows loads. You'll know if you made it because the screen will be at 800 x 600 and your pc will be slow.
Then beef up your security. Its easier to prevent malware getting on to your sytem in the first place rather than trying to remove it. All the following programs are free for personal use;
You need to install one firewall.
The Windows firewall doesn't stop malware on your pc from dialling out.
http://www.zonelabs.com Zone Alarm firewall
http://www.comodogroup.com/ - Comodo security suite.
Shields Up security site;
https://www.grc.com - check your firewall works
http://www.grc.com/optout.htm - grc anti spyware program and info.
http://www.mozilla.com/ Firefox web browser
http://www.opera.com/ Opera web browser
Instal both these web browsers, turn off javascript on one and use that browser for vising unknown websites. They don't support Active X so thats one less way for problems to get on your pc.
You need to install one anti virus;
http://www.grisoft.com/doc/1 AVG anti virus or
http://www.avast.com - Avast Antivirus
You need all three anti spyware programs;
http://www.ewido.net - AVG(Ewido) anti trojan.
http://www.lavasoft.com - Ad-Aware SE Personal anti adware
http://www.safer-networking.org - Spybot Search and Destroy anti spyware
And these are useful utilities;
http://spywarewarrior.com/rogue_anti-spyware.htm - The Spyware Warrior site identifies fake anti spyware programs.
http://www.ccleaner.com Cr*pcleaner Registry cleaner and privacy tool
http://www.mailwasher.net/ -spam filter
Winpatrol is a handy utility that tracks cookies on your pc and stops unwanted changes to your startup folder.
http://www.winpatrol.com
Spywareblaster works with Internet Explorer and Firefox. It won't uninstall spyware that is already on your pc, but it will prevent hijacks and other malicious changes to your browser.
http://www.javacoolsoftware.com
http://www.siteadvisor.com -MacAffee Site Advisor warns about malware on sites you are about to visit.
http://www.sys-shield.com - AbsoluteShield File Shredder
http://heidi.ie/eraser - Eraser file shredder
Remember to update and run all of you anti malware programs at least once a week.
It would also probably be safer not to go online using this machine since you are no longer in control of it.
2006-11-04 00:02:34 · answer #1 · answered by sarah c 7 · 0⤊ 0⤋
Good luck. I had Norton anti virus and had all kinds of problems with it. I completely unistalled it from my system and now I use AVG free and it never gives me any problems. Runs like a charm, and gets rid of all kinds of nasty stuff. I would never, ever use Norton - I had to take my computer to get repaired even though I had uninstalled Norton. I'll never install it on my computer again. It never could get rid of any virus I had on my machine, plus it caused my computer to "freeze" so many times it wasn't funny. Norton is a piece of junk. Get rid of it. With AVG Free I don't have any problems. Sounds like you have some type of virus. AVG Free, Spybot Search and Destroy, Ad-Aware Se are all free programs, I have them all and they are the best.
2006-11-03 23:42:05 · answer #2 · answered by Anonymous · 0⤊ 0⤋
FORGET NORTON.
IT IS NOTHING BUT TROUBLE.
THERE SHOULD BE A GOVERNMENT HEALTH WARNING ON IT.
I had so much trouble with it, it mushed my head completely.
Just download these brilliant freebies.
AVG ANTIVIRUS
ZONEALARM FIREWALL
ADWARE
SPYBOT
They are absolutely great and trouble free.
My mate told me that norton actually download a virus to your computer when it is about to expire. Just to scaremonger you into renewing norton.
It is also notoriously difficult to remove from your computer. Try it. You need a programme called Your Uninstaller to get rid of it.
Good luck with it and there is light at the end of the tunnel. I am living proof. : )
2006-11-03 23:45:06 · answer #3 · answered by anyamosaic 2 · 0⤊ 0⤋
i used to have the norton anti virus and i found that it always crashed my pc i had nothing but trouble with that, as soon as i took it out and installed a new antivirus my pc is lovely again, so i dont know what is up with norton at the moment but i would not recommended it at the moment, i have one called e -ecleleration and it is brilliant same price as norton and just as good but does not crash my pc.
2006-11-03 22:44:08 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Seems like you have been attacked by Malicious software ,Sometime called drive by download..
Norton protects against virus ,Not against malicious software.
First step would be to totally remove this crap "games on line" .
Then take it from there.
2006-11-03 22:50:01 · answer #5 · answered by psychodad 3 · 1⤊ 0⤋
a vitus attacked your computer even the norton,remove norton completely then install it again,then make new complete scan after you renew the virus defintion,or install another anti virus and do complete scan,in case if fail do format and re install windows again.
2006-11-03 22:46:53 · answer #6 · answered by lostship 4 · 0⤊ 0⤋
Look for free up dates on anti virus soft ware
2006-11-04 09:27:02 · answer #7 · answered by Ollie 7 · 0⤊ 0⤋
i had a problem like that from a virus,trying to send me false security claims it was called errorsafe,but i didnt open it,ive had no problems since,and ive got norton antivirus.
2006-11-03 22:58:02 · answer #8 · answered by Anonymous · 0⤊ 0⤋
forget nortons that is a damn load of crap you got ur pc back from recovery now get Kaspersky Anti-Virus 6.0 that is much better then crap nortons and use the free firewall zonealarm pro .from zonealarm .com
2006-11-03 22:39:01 · answer #9 · answered by Anonymous · 1⤊ 1⤋
Norton isn't really that good, it slows ur system down and creates alot ofother problems, Macaffe...i hope thts spelled right... is better
2006-11-03 22:50:56 · answer #10 · answered by Jules 5 · 0⤊ 0⤋