what is the work of medical billing call centers?

Answer 1

Outsource Medical Billing

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Transition Management
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Our Billing Software Applications
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Why O2I?
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Our Process
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O2I's Quality Standards

If you are a healthcare service provider, a medical billing company or an insurance company, O2I can perform your medical billing services by using your existing process and software.
What are the billing software applications that you work on?

O2I has experience with all popular billing software applications, like Medic, Medics II, Medisoft, Lytec, IDX, Practice Admin and GE Centricity.

However, if you're using software that we haven't used before, we have a dedicated training and transition team that will train our team on your software and ensure that they are proficient with it. This means that you can transfer your entire medical billing process offshore, with no changes to your current process. Take a detailed look at our entire revenue cycle management process.
How can I ensure a smooth transition of my process offshore?

At O2I, we use HIPAA compliant VPN (Virtual Private Networks) to access your systems. Our staff will perform the medical billing functions on your systems, exactly the way they used to be done, the only difference being that they would be physically in our facility. This means that all your processes and reports remain exactly the same.
Why should I choose you over other companies?

The best reason for you to choose us is our knowledge of the US healthcare industry. We have been working for US medical billing customers for 6 years now and are thoroughly proficient in medical billing practices.
Over the years, we have mastered delivering great quality in record turn around time. If needed, we can even deliver in 12 hours!

What's more, we have developed software that will scan your reports and correct them, so you can reduce claim denials and increase your medical billing revenue by 20%!
What is your track record?

O2I was born at the start of the outsourcing phenomenon and we were the pioneers of outsourcing in India. We have now grown to over 200 people in the Healthcare segment alone!
We have many long-term customers mostly from the US and the UK . These include medical billing firms, hospitals and over 70 other international customers.
How can outsourcing medical billing to India help my business?

Outsourcing your medical billing to O2I will give you 100% accuracy in record turn around time. In fact, using our medical billing services can actually increase your revenue by upto 20%! Click here to see how.
What medical billing services do you offer?

At O2I, we offer a variety of medical billing services like:

Patient Demographics Entry-
This would include Patient's Name, Present Address, City, State, Zip Code, Social Security Number, Employer Details, Insurance Details like Primary, Secondary and Tertiary, and guarantor information.

Charge Entry
This would include entering details like Date of Service, Referring Physician, Ordering Physician, Place of Service, Type of Service, CPT Codes, ICD Codes, Modifiers, Authorization or Referral Details and Co-pay Details.

Payment Entry or Charge Posting
The following details from the EOB are keyed in-

Patient Account Number / Patient Control Number, Patient Name, Date of Service, Procedure Code, Billed Amount , Allowed Amount, Adjusted Amount, Paid Amount, Deductibles and Denial Details.

Accounts Receivable and Claims Follow-up

* Denials/rejections analysis, re-billing
* Systemic A/R projects, re-billing
* Insurance Follow Up
* Collection Agency Reporting
* Payment Posting and Reconciliation

What is the process you follow while working with claims?

Here's what we do:

* We access scanned images (Patient Information, Super bills and EOB) from Secure FTP OR log into the client system via VPN
* Total transactions are recorded by the FTE on posting the demographics and charges
* Files are transferred for Quality Check

What quality standards do you follow at O2I India?

We are -

* HIPAA compliant
* Trained in regulations related to Medicare, Medicaid, managed care, third party liability, workers compensation, Preferred Provider organizations, indemnity insurers
* Proficient in CPT, HCPCS, ICD-9 coding Level I, II, III

Our quality process involves auditing all the entries to ensure 100% quality.

* Patient last name, first name
* Patient address, Patient DOB
* Social security number
* Insurance and guarantor details
* Charges entered
* Co-payment

What are the next steps to get started?

* Step 1 - Fill up our enquiry form and we will contact you via e mail or phone.
* Step 2: We will understand your requirements and estimate the cost. You can conduct a reference check with our clients.
* Step 3: We perform a free trial. Once you are satisfied with quality, we will prepare an agreement and start work.
* Step 4: We quickly deliver one phase so that we can together iron out any issues and improve the outcome.


One of the secrets to our success is that we understand our client needs via effective communication. To test us, contact us right away with your medical billing outsourcing requirements.

Answer 2

Medical call center representatives are responsible for general clerical, medical billing, patient registration, customer service for the operation of the business in medical call center, medical call representative handles every thing related to medical answering or medical call centers. Medical billing centers are working for handling the billing of a particular operation.

Answer 3

A medical call center is a great use for growing clinics and professionals to handle an expanding patient load. These kind of services usually are staffed by professionals.

Answer 4

Medical billing companies need to answer their doctor whenever questioned about reports. Often companies miss this out but it is very critical to answer. Some do not know what reports are must to be pulled up. Example check this article

Medical billing reports that will make medical practices profitable http://bit.ly/1S8EGAd

Answer 5

the doctor in the other end sends the patients history medications billing etc by voice file. the centre transforms in to text and send the bill for payment to appropriate channel like health insurance co