2006-11-03 09:49:05 · 26 answers · asked by David H 6 in Travel ➔ India ➔ Other - India
No!! I will not deal with people who cannot understand what I am talking about. I have already changed one account . I am not racist but i have problems understanding them and just cant be bothered to speak in words of one syllable so that they will understand my Yorkshire accent.More British companies will find that they are losing customers to companies who have personal Uk call centres.
2006-11-03 09:57:04 · answer #1 · answered by hharry_m_uk 4 · 1⤊ 0⤋
As others have said, depends on where you are coming from & the other alternatives. I have been both the caller & the callee.
Comparing talking with Indian vs. Southern US call center people, I find the Indians overall to be always courteous, helpful, willing to go out of their way, and mostly understandable. Of those in the Southern US, it is a mixed bag of experiences. The greatest "language" barrier & mutual mis-understanding frustrations have come from . . . . .drum roll . . . .the US. This is true whether I am the caller or the callee.
As a US worker, it doesn't bother me much, either. Call Center outsourcing is just one more of the list of job types to be shipped overseas for over the past 50 years. Back then workers & unions were screaming about the job loss problem, yet we have a much higher overall standard of living & lower unemployment now than at that time in our history.
Outsourced Call Centers are working for tech industries better than for financial industries. When it does not work, those companies bring the centers back home.
2006-11-03 10:24:06 · answer #2 · answered by bob h 5 · 1⤊ 0⤋
No they certainly are NOT, not only for the cultural differences that make some of the answers ludicrus but for the lack of geographic knowledge of the UK. I moved from Wales to East Anglia and dutifully notified Norwich Union Direct via India, they changed my address on my insurance but said the car was still garaged in Wales (a blooming long way to start the car in the morning). Some people may think it of no importance, but when you hear stories about details invalidating insurances it could be a serious problem.
2006-11-03 10:10:43 · answer #3 · answered by JAKE 2 · 0⤊ 0⤋
This would be a fine idea, if the US were a company and not a public-totalitarian empire. It would allow corporations to pay less for the call service, and charge less. But with two evil empires--India and US--all this practice does is send salary money out of the country we'll never see again; the corporate tsars don't lower their prices because they're saving on this salaried type of expense; and if you recall we were to have "high tech" jobs in this country, to replace the manufacturing jobs our Republican-caused inflation rate and handovers of unearned billions to corporate CEOs
made it too expensive for us to keep here.
So--we don't get the spending of those dollars here; we don't get lower prices from corporate thieves; and we don't get the high tech jobs we could do better than ESL speaking Indians. If this sounds like a great deal for you--I have a bridge I own in Brooklyn you might like to purchase too.
2006-11-03 10:05:57 · answer #4 · answered by Robert David M 7 · 0⤊ 0⤋
No - they aren't. The culture in India is completely different and the way they do things is different than the western world. It is true you can learn the product - and over time you can understand the 'lingo' - but without spending a considerable time in a country you cannot fully understand what people mean with the way we phrase things.
What we need to do here is adopt some of their determination and the way they apply it.
Firms are doing this because it's cheap. It is sad that more and more business are much more focussed on profit and how much money they can make - then by respecting us - their customers!
2006-11-03 09:53:58 · answer #5 · answered by worrybean06 2 · 1⤊ 1⤋
No they are not a good idea. It is better to have the people of your own country answering the questions. I have lived in India but often find the people who answer these calls are not clear and do not always understand what we are saying.
2006-11-03 10:30:40 · answer #6 · answered by beyond paradise 4 · 0⤊ 0⤋
Yes.. i dont understand y ppl are racists in such cases well we all came frm the same place and are going to the same place when we die so wat its not like we came frm heaven... or have the power of super heroes.. who are we to judge anyone.. start being human......all ppl do is complain wen they ring a call centre in india they straight away think the person speaks a language from mars and will not understand them.... make an effort to do it......i have actually been there and they work much harder and are more helpful than most ppl here... and are smarter too...
2006-11-04 20:13:41 · answer #7 · answered by Anonymous · 0⤊ 0⤋
No. More and more jobs are going to India while more and more immigrants are coming in from Eastern Europe and filling many of the remaining jobs. Also, when you speak to people in India on the telephone they often have no idea of what you are talking about and it's virtually impossible to understand them.
2006-11-03 10:13:51 · answer #8 · answered by ? 5 · 0⤊ 0⤋
Apart from them selling data on the balck market, talking that fast you can't understand them. Thinking that a free cell phone will get you to sign a £40 a month contract and trying to sell you things you already have and being totally useless - they are cheap. Any company using them is crazy they will lose customers - the NHS is a good example. Although, not all staff in the NHS from Asia are useless - many have given it a bad image.
2006-11-03 10:09:40 · answer #9 · answered by Mike10613 6 · 0⤊ 0⤋
By out sourcing services such as this - companies are able to focus their money and efforts in customer service in other areas.
I might add - not all call centres are in India - Chilliwack, British Columbia has quite a few and more coming.
2006-11-03 09:57:06 · answer #10 · answered by Barbados Chick 4 · 0⤊ 1⤋