have gone 12p overdrawn because of the bank taking the overdraft debit interest (for being overdrawn).
I was told by an English person that I will be ok, I called again to confirm this as they should all be singing from the same hymn book, and and INDIAN person tells me that I will be charged!
I am angry becase they cant speak clear English so what do they know about my money !
Who else is pissed off with these foreign call centre?
2006-11-03 08:19:55 · 8 answers · asked by Rebz 5 in Business & Finance ➔ Personal Finance
What is the complaints address?
2006-11-03 08:53:58 · update #1
Every call centre will have the same training, but I can understand your frustration with the language barrier.
I would pop in the branch and inform then you have been given two different pieces of information, and would like to know the right one. If they say you won't be charged then ask for it in writing.
2006-11-04 01:09:02 · answer #1 · answered by Vicky M 2 · 0⤊ 0⤋
Unfortunatly foreign call centres are what most companies are using now to cut costs. They can employ several "overseas" workers (ie Indian call centres) for the same cost as one in the UK. All companies are wanting to maximise their profits (as are the shareholders!). Its a way of the future.
We are also wanting things as cheap as possible, hence why companies have to use these overseas call centres.
2006-11-03 16:29:11 · answer #2 · answered by Shane 3 · 0⤊ 0⤋
I am too! i'm with lloyds too and i hardly ever ring the call centre, but when i did, i couldn't believe it!! couldn't understand a bloody word!! I reckon people should boycott companies who have overseas call centres
2006-11-03 16:30:08 · answer #3 · answered by red_munky06 3 · 1⤊ 0⤋
Too many of them now
and you spend a fortune on the phone spending ages trying to explain something simple recentley was for timetable to Stockport i was given Southport tried explaining they are different but kept getting the wrong place.
2006-11-03 16:24:24 · answer #4 · answered by ianjohnpaul 3 · 0⤊ 0⤋
I know exactly what you mean I answered a question about this before and said best thing you can do is phone for something they are selling in your case maybe a mortgage and keep doing it you will soon get someone who knows what they are on about if you check my answers you will see good luck it makes me sick .
2006-11-03 16:26:27 · answer #5 · answered by Bernie c 6 · 0⤊ 0⤋
why call? do what i do, go to your local branch and shout at them, and if they say you have to call there "call centre" demand one of there phones as it is there mistake and you are a customer, and you call this customer service etc etc,
in other words.... make a fuss they will soon sort out your problem just to get rid of you......
also, when they ring you and then ask you to prove who you are, say no and ask them to prove who they are, and you will not ring them back, as they wanted to speak to you, you are quite happy at the moment and you did not need to ask the bank anything....
it annoys them and makes you feel better...
screw them up...... be annoying
2006-11-03 16:35:44 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Its brutal talking to someone on one of these call centres when their first language isnt English.
I would gladly strangle them :)
2006-11-03 16:23:45 · answer #7 · answered by Anonymous · 1⤊ 0⤋
12p??? it cost you more than that calling them.
2006-11-03 16:22:09 · answer #8 · answered by aholmes12003 4 · 0⤊ 0⤋