what is meant by call centre??

Answer 1

A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

A call centre can be viewed, from an operational point of view, as a queueing network. The simplest call centre, consisting of a single type of customers and statistically-identical servers, can be viewed as a single-queue. Queueing theory is a branch of mathematics in which models of such queueing systems have been developed. These models, in turn, are used to support work force planning and management, for example by helping answer the following common staffing-question: given a service-level, as determined by management, what is the least number of telephone agents that is required to achieve it. (Prevalent examples of service levels are: at least 80% of the callers are answered within 20 seconds; or, no more that 3% of the customers hang-up, due to their impatience, before being served.)

Answer 2

Call Centre is the Place where U can get U R dobut clarified both technical and other like the cell card call center. The technical call center is the center where U will receive the technical guidance from the people who help U to resolve the problem U have. Call Centre is that just U call for the need U Have to a Centre place where It operates.

Answer 3

A call centre or call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers ot it is the so called inbound calls.Outgoing calls or the outbound calls is for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

Answer 4

The centre which cater the needs/quieres of the customers through on line services to the client. Now sales promotion is also being done through call centres.

Answer 5

A call center is basically an organization that handles a large number of incoming & outgoing calls. There are basically two types of process in a call center.

Inbound Call Center: In this process, the agents solve the queries of clients or customer.

Outbound Call Center: In this process, the agents call to clients or customer for marketing purpose.

"Answering Service Online" is one of the leading call center company that handles more than 50,000 calls per day.

Answer 6

i'd anticipate that the word potential countless issues to distinctive companies. From what i understand a decision midsection is with reference to the comparable as a help table. that's the place all calls are sent and then from there the calls are directed to the proper individual or branch that would assist you. that's the 1st point of help. i'm hoping that helps, stable success on your next pastime interview.

Answer 7

They have a bunch of people in a room, all making sales calls by phone. It's telemarketing.