Annoying customer service questions?

Question

When I shop, why do they always ask me if I found everything I'm looking for? If I didn't I would say so. Also, maybe I'm just antisocial and evil, but I hate store people saying hi to me. It's so fake. Why do they ask the annoying questions they do?

Answer 1

Most businesses think "customer service" is a department instead of the job of every employee. Worse, they expect the customer to fit into their "thinking" instead of adapting to the customer.

The idiots pander to you when you don't want them, and when you do want them around, they bugger off. In some places, they follow you around like you're a shoplifter, yet if you wave to somebody stocking shelves to come and help, they ignore you because "we're busy". What ticks me off the most, though, are idiots who are more concerned with selling anything that with selling me what I want.

If I go into a store and ask for (as an example) 100% cotton dress shirts for work, they will waste my time showing me cotton/polyesters, or t-shirts, or polo shirts, or anything else, instead of doing the intelligent thing and showing me what I want or just saying, "We don't have any 100% cotton dress shirts" if they don't have any. If they had the brains to tell the truth, I wouldn't be annoyed, but they're so busy whoring for dollars that they don't care. More than once I've thrown polyester shirts (among other things) on the floor and said, "Is that what I asked for?"

Read Peters' and Waterman's book "In Pursuit Of Excellence" to understand what real customer service is about. It's a lost art.


.

Answer 2

certain, that's easily terrible. I had a question pulled a pair weeks in the past and nonetheless do no longer understand why (certain, i have examine each and every of the community regulations and...). I extremely have virtually 20,000 factors and a ultimate answer price of virtually 50% - so i'm obviously no longer a situation man or woman. After multiple emails i realized that I wasn't extremely going to get an answer from absolutely everyone different then a pc with a particular form letter, and that develop into the most insulting section. you may want to imagine that an organization who's entire properly-being is depending on the participation of their individuals may be slightly nicer to those individuals. For the sake of Yahoo solutions, i wish that their client help improves or that's going to stress away those those who do our ultimate to make contributions to their service.

Answer 3

It is required for people who work with the public to greet them as they walk in the doors. Yeah, I know it is annoying. That lets the customer know that you acknowledge them in the stores. Some people over do it quite a bit though!! I work with the public and I have to do the same thing. The best way to deal with this situation is to tell them " I am just browsing, thank you" and they leave you alone. It works for me everytime I go out, especially to the mall.

Answer 4

Because their managers make them do it. If they don't do it, then they get reprimanded, and in some cases fired. It is easier to just ask those questions than to deal with a jerk boss.

Trust me, those people don't want to say hi to you or ask you any questions. They feel the same way about you as you do about them.

Answer 5

I know what you mean. I hate it when they say "HI" to me when I enter a store. Even the clerks at Block buster video say it. Makes my skin crawl, cause you know they don't mean it!!!

Answer 6

I'm with you on that. Even though I know they probably hate doing it as much as I hate hearing it, I'd rather just be left alone.

Answer 7

i hate when i walk into a store and suddenly i have every clerk in the store racing for me like they are locusts. geez. give me a break.. its like i just grew petals and the bees are trying to pollinate me

Answer 8

Only because management requires them to ask...they don't REALLY care one way or another...