How do I get employees to take action?

Question

I received a duplicate order from Hewlett-Packard. Per the customer service person I was instructed to remove the shipping label and write the return number on the box, then call Fed Ex for a pickup, all of which I did. Now, a few weeks later my credit card account has not been credited. I've called the customer service people several times, and received a transmitting tracking number for the return. I've called Fed Ex who say what I have is not adequate to track the item supposedly sitting at their warehouse. I've spoken to the supervisor at HP, and she, like everyone else, keeps referring my problem to the "return specialist", who is supposed to query Fed Ex about this, but nothing happens. Their excuse is that they don't have the actual tracking number to do this. One HP rep I spoke to told me that the return item had not been scanned since the initiation of the return, implying negligence. Yeah somebody dropped the ball. Where do I go next to get some action taken?

Answer 1

Get your credit card company involved. Call and explain that you have a dispute with a vendor and feel you've not been properly credited.

I recommend writing the sequence of events down in a very impartial manner. Start documenting until the matter is resolved.

Unfortunately, the onus was on you to get a receipt or bill of lading (copy of the Fed Ex paperwork) from Fed Ex.

Answer 2

Fire some to prove your damn serious