I recently sold an iPod on ebay. The ipod has always worked perfectly for me and I am selling it for an upgrade. The buyer sent me an email saying after 4 days the unit stopped working, and they want a refund. I am torn on what to do... Do I stand strong to my "no refunds or returns" policy that is clearly stated on my auction, or do I fold and refund the buyer for something that was out of my control? Please help!
2006-11-01 12:12:52 · 8 answers · asked by Tyler M 1 in Consumer Electronics ➔ Music & Music Players
Do the right thing. Put yourself in their shoes and look at the situation.
If the Ipod is broken simply ask them to ship the item back to you. Upon reciept you can refund the money they paid for the item MINUS SHIPPING. You are not responsible for shipping to and from...you both with lose money on shipping for this investment, that is fair. Once you do this you'll receive a wonderful positive rating from your customer letting other customers know you stand behind your product.
2006-11-01 16:12:19 · answer #1 · answered by Anonymous · 0⤊ 0⤋
If your site clearly states, "no refunds or returns", I would imagine that would be binding and the buyer assumes that risk. If you are a merchant (a seller of iPods, like Best Buy), then you would probably have to provide a refund. If you are a private seller, too bad for the buyer.
To be safe, you could refund the money. Just make sure you get the iPod back to ensure it is broken. You may be able to fix it.
2006-11-01 12:22:49 · answer #2 · answered by ? 5 · 0⤊ 0⤋
If you wish to continue selling, it may be difficult getting past the negative feedback that you will almost certainly receive from the buyer.
The bottom line is, the buyer paid a price for an iPod that had at least a reasonable certainty of operating; if it broke in 4 days, he is getting screwed. If it were me, I would go ahead and refund the guy (he'll most likely leave you a positive feedback on the experience).
2006-11-01 12:26:39 · answer #3 · answered by Irish Eyes 4 · 0⤊ 0⤋
The best course of action is to ask the buyer to return th IPod at his/her expense by registed mail and if the unit has not been abused and does not work refund the money. This is tough but it is also fair. One never knows when selling a used item whether is is up to the job.
2006-11-01 12:22:57 · answer #4 · answered by Kenneth H 5 · 0⤊ 0⤋
If it worked when they got it, then that should be the end of it. How do you know they didn't drop it? When buying used electronics on eBay, you run the risk of the item dying at any time. And you clearly stated no refunds. There's a legal term for this: Caveat emptor
2006-11-01 12:23:54 · answer #5 · answered by Deasel98 5 · 0⤊ 0⤋
I would tell them to ship it back to you. Take a look at it. See if they are being truthfull. Hopefully if it's broke, you have the receipt and can return/fix it. I've been selling on ebay for 7 years. Most times when I say sure just mail it back. The buyers say, oh that's okay, forget it.
2006-11-02 04:49:13 · answer #6 · answered by Anon2u 3 · 0⤊ 0⤋
the buyer can file and eBay dispute saying that you didn't state it was broken (which you think it wasn't) and it could go on your feedback. They will also receive their money that they paid I think. That IS if they win though
2006-11-01 12:17:11 · answer #7 · answered by Shizzle 2 · 0⤊ 0⤋
No refunds means no refunds.
2006-11-01 12:20:36 · answer #8 · answered by Suzzette M 2 · 0⤊ 0⤋