But the details I gave them were taken down incorrectly. Can they take the 20% or are they obliged to refund in full and then persue the re-stocking charge?
2006-11-01 11:43:13 · 5 answers · asked by Anonymous in Business & Finance ➔ Other - Business & Finance
I would argue the point with the supplier (politely). I don't think that either party would be 'correct' as both parties would argue that either side had done something wrong. If you have a reciept showing what you ordered at the time and didn't question it, then the supplier may argue that you intentionally ordered that item and now you just want to cancel it.
If you did argue it at the time of ordering, then you might have more of a sound argument for them not charging you.
Ultimately, you will need to test their customer service skills!
2006-11-01 19:42:41 · answer #1 · answered by Anonymous · 0⤊ 0⤋
If the item was incorrectly ordered by them and you can point out the person who did it or have proof of the error as the company's fault, then you don't have to pay the restocking fee.
The company is not obliged to give you a full refund if they feel that it was your fault the incorrect item was ordered.
Unfornately even if you are right, some companies who don't care about customer service will still charge you the 20% by refunding you only 80%.
They aren't gping to give you a full refund then charge a 20% restocking fee because they know that you're not going to pay it.
Companies charge restocking fee because it cost money to have the item shipped to them. And then they end up with an extra special order item that will sit in the warehouse for a long time if the item is cancelled.
2006-11-01 12:05:55 · answer #2 · answered by tofu 5 · 0⤊ 0⤋
If the company is at fault, they have no business charging any fee whatsoever. In both the US and the UK, there are very clear laws about the Sale of Goods. Be nice, but be firm.
If you really need the goods, and can't get them elsewhere, then there is probably a way you can pay them the restocking fee "under protest." That way a lawyer or a government agency may be able to get a refund for you.
2006-11-01 11:52:26 · answer #3 · answered by Delora Gloria 4 · 0⤊ 0⤋
If you can prove that the details were taken down incorrectly, then they must give you a full refund.
2006-11-01 11:51:57 · answer #4 · answered by Polo 7 · 0⤊ 0⤋
It's up to the discretion of the company. If it's an error on their part (wrong item sent, wrong size, damaged product), then I would think they would waive the fee.
However, if it's something that you just don't want, didn't like, can't afford, etc, then you are going to be stuck with the fee.
2006-11-01 11:47:49 · answer #5 · answered by Anonymous · 1⤊ 0⤋