what are the full terms of Quality Assurance and Total Quality Management?

Answer 1

Quality Assurance is a way of demonstrating that a company has controls in place (a management system) to eliminate waste. Waste may include 'down-time', late delivery of products or in its litteral form faulty goods during the production process. It is therefore a sytem which works equally well in manufacturing and services industries. Typically a company may use ISO9000 to demonstrate they have a Quality Assurance in place. However many schems exist and are particular to a sector. e.g. AS9100 (Aerospace) ISO22000 / HACCP the Food sector and ISO20000 / ISO27001 the IT sector: Continouous improvement is a part of this as the the original maxim of 'get it right first time'. Quality Assurance may also cover an 'in house' way of validating if a product meets specifciation: Total Quality Management is just that. Many companies claim to have TQM but often do not. A TQM scheme would need to cover EVERY aspect of a company activities. Generally speaking companies do not measure performance of each department against set objectives. In TQM they would need to. In many 'management systems' there are 8 core management principles mentioned. These apply to TQM as much as they do (say) ISO9001. There are many web sites to look at but try www.bsi-global.com

Answer 2

First of all your question is not clear. If you are looking for definitions related to Quality assurance and TQM, then look at this link

http://www.qualitytimes.co.in/definitions.htm