What to do? I need help!?

Question

I work in a returns department where it is frequently my responsibility to handle customer returns and/or replacements.

In this one incident a replacement was required. So I followed my company's policy and shipped a replacement to the customer after viewing my records for the right item and conversating with the customer, dictating the items that were to be custom made and replaced over the phone.
Now the bomb, the day the customer receives the replacements I receive a fax stating that they were wrong, after conversating with the customer and personally seeing to the production of the custom made item myself.
Dont have clue of what to do next. Help!

Answer 1

Unless you own the company, you have a boss or supervisor to ask. This may not be as bad as you are making it in your mind.
My theory is always, "What's the worst that can happen?" Well the worst would probably be to fire you, then air your mistake on national tv, and then to shoot you afterward. And we all know that isn't going to happen, so whatever does happen will be better than the worst thing. Own up to it, and let the chips fall where they may. Honesty is always the best policy. Good luck.