In 25 words or so, explain how you prioritize conflicting priorities such as patient in front of you, a phone ringing and your last caller expecting an important fax?
2006-11-01 07:16:10 · 6 answers · asked by angelallwayz206 1 in Business & Finance ➔ Careers & Employment
You have to prioritize, the person in front of you always, always comes first. The phone ringing should be second, place on hold if necessary then handle the fax. You should also know which one is more life threatening if your dealing with patients.
2006-11-01 07:26:10 · answer #1 · answered by James B 2 · 0⤊ 0⤋
well, first prioritize:
1) phone ringing : u can ask the patient in front to wait, and pick up the phone, tell them to Hold OR take a message
2) patient in front of you: take care of the patient
3) fax the important document
then u can go back and call back the person who's message u took.
just explain why that would be the best way to prioritize... 25 words isn't much at all!
2006-11-01 15:26:39 · answer #2 · answered by sasmallworld 6 · 0⤊ 0⤋
Address the person in front of you first (always). Even if all you can tell them is you will be right with them. The phone is secondary, but when you have the ability you should also answer it and ask them if they can hold. If someone is expecting an important fax, don't leave them on the phone, tell them you will call them back as soon as it arrives. When this fax arrives you may ask someone in front of you or on the phone to hold for one minute. Make sure you don't leave any one person holding for two long. It is important to multi tak in these situations and deal with all problems and make all patients feel as thoug they are your priority.
2006-11-01 15:28:03 · answer #3 · answered by Mel 4 · 0⤊ 0⤋
Personally, I would say that you kindly ask the person in front of you to hang on for just a second. Answer the phone and ask the person there if they wouldn't mind holding for just a moment. Then go back to the person in front of you. Once finished you can then handle the person on the phone. As important as the fax is, you have two people right there that need your attention pronto. As soon as you finish with the person standing in front of you and then one on the phone then you can quickly fax the important info. Or, if possible, set up the fax while on the phone. Multi-tasking is key!
2006-11-01 15:27:52 · answer #4 · answered by G M 1 · 0⤊ 0⤋
Always handle the patient in front of you. They can see everything that your doing and if they feel as if they're being slighted, they most definetely will get upset.
The phone...simple. Say, "I'm not able to give you my full attention right now and I know how important this is to you. Do you mind if I call you back in ten minutes so that we can discuss this at length?" It always works and it flatters the caller. It makes them feel important.
Faxes have approximately a 15-minute window and turn-around rate. You can always put a fax on hold. I send dozens of faxes daily and believe me, they are not the most reliable form of communication.
2006-11-01 15:27:30 · answer #5 · answered by texasexcutie 1 · 0⤊ 0⤋
Anything that is a matter of life and death deserves top priority. So obviously, patient in front of you deserves 1st priority.
Between a phone ringing and fax, it's upto an indivual on what is your priority. Ringing phone or doorbell generally signifies a new opportunity, whereas a fax may signify an impotant pending matter so may be that deserves higher priority.
But whatever you answer, please justify yourself.
2006-11-01 15:29:17 · answer #6 · answered by Anonymous · 0⤊ 0⤋