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10 answers

I think it is all down to the delivery of the service.

Often you can tell when a worker is genuinely wanting to help you with your specific needs and when it has been drummed into them at staff training that they must ask "would you like a hand with that?" or "Can I help you at all?"

Its the little things that people can do for you, which you know are probably not in their job description or those little extra lengths they go to to help you or to help you get what you want.

2006-10-31 22:56:25 · answer #1 · answered by Liggy Lee 4 · 0 0

My personal gauge of the quality of customer service is how a complaint is dealt with.

If I walk away happy with how I have been treated, I will not only return - I will tell people how good they were.

Excellent customer service causes return custom and a follow on effect - the most valuable advertising in the world - "word of mouth". If that occurs then the service was excellent.

2006-10-31 22:57:26 · answer #2 · answered by Sue 4 · 0 0

excellent customer service is actually delivering what they want. Most people forget to walk in their customers' shoes, and just go for what they *think* their customers want. If you actually ask your customers, you'll be amazed at the answers you get back. Satisfy that, and you're onto a winner...

2006-11-01 08:48:26 · answer #3 · answered by Ali C 3 · 0 0

I'd say for the last 12 years, I've been exposed to customer oriented business, it's empathy. It's "putting yourself to your customers' shoes". Always think and feel, what your customers would think and feel, and even say, when they're put into this certain situation. And from that you would able to determine, the best approach, if not the best, but close to your customers' expectation, and eventually, satisfaction,.

2006-10-31 22:55:50 · answer #4 · answered by Ranniquen D 1 · 0 0

I don't entirely agree with Bdb37, unless by some, s/he meant a good number of them and not just a tiny minority. As for Apple, I emailed once about a nano and the service was pretty fast and clear. So, I entirely agree with that. I really don't know what kind of company you emailed. Nor do I know the kind of question. I'll toss out a few examples that I've come across. For companies, big or small, that I've emailed about their "Careers", I've had pretty bad experience. They just flat out ignored me, like your example. I suspect they just have too many of these and don't care enough with the number of applicants. These companies are throughout Canada. For universities and college, big or small, it depends. The Registrar Office or the First Year Office seems to have very good customer services. They answer clear and within 2-5 business days. The graduate offices are much lazier and often ignores my email. These universities were all in Ontario, Canada. For companies that sell merchandises in stores and not online, I've only contacted a dozen or so but all provided good services. One even had a discussion with me through email, like the responses was within 15 minutes. I'll name a few for references: Mexx, Danier, Agnes b, Club Monaco. For generic sellers that sells stuff online like ebay, they aren't half bad as I suspect business is more important to them than larger companies. I've never emailed any websites like Amazon, as I've never had any problem with it. I've emailed smaller retailers before, but that's just for Gundam Models. They are slow like 1-2 week but I got my answer. So at the end of my experience, the only conclusion I can make is for what reason is your email and to what department. Some departments just get too many of those emails and don't care as much anymore. If the email have something of importance/influential to the company, then it'll be taken more seriously. So yes, it's common for businesses to ignore emails, if they deem that the email is a waste of time.

2016-03-17 06:07:28 · answer #5 · answered by Beverly 4 · 0 0

Hi >
No determination, but It would be nice to go into a shop and find someone that actually has a clue as to the products that they are trying to sell.
I could sell you a power station, as that is my trade, but talking to a foreign call centre concerning Chistmas presents is hopeless.
A company I called the other day day, regarding car insurance, were excellent. Name given, and a freindly chat.
That is more like how it should be.

Bob.

2006-10-31 23:32:32 · answer #6 · answered by Bob the Boat 6 · 0 0

someone who puts the customer before profit
is polite and treats the customer with respect ect ect ect

2006-10-31 23:42:13 · answer #7 · answered by mumoftheyear 3 · 0 0

Someone who responds to my complaint. The fact they cared means a lot to me.

2006-10-31 23:53:28 · answer #8 · answered by hirebookkeeper 6 · 0 0

When that person can make me laugh and feel comfortable.

2006-11-01 00:23:37 · answer #9 · answered by Go For Broke 3 · 0 0

When I get more than I asked for. :)

2006-10-31 22:51:20 · answer #10 · answered by IC 4 · 0 0

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