Where can I find these types of laws and ethics for a business to adequately find information about customer complaints?
2006-10-31 12:05:05 · 4 answers · asked by Veganite 3 in Business & Finance ➔ Corporations
The bottom line is the organization is getting a complaint.
With every complaint there is a source where the problem started; investigate, watch, secret shopper, evaluation, and quality control would be the first steps. Before acting on the complaint you need to prove it is a ligitimate complaint. Actions speak louder than words, don't take somebody's word, investigate completely because history always repeats itself, especially when it is a problem or habit.
2006-10-31 15:59:58 · answer #1 · answered by Special K 1 · 0⤊ 0⤋
Many companies are not interested in the reason customers file complaints. Their main concern is the bottom line, how much money they make.
2006-10-31 12:08:54 · answer #2 · answered by newyorkgal71 7 · 1⤊ 0⤋
Pay a person to be a 'secret shopper', have him or her act really annoying to stir up emotions with employees you may suspect have the problems.
He makes a report - there you go.
Otherwise, you can hire a Private Investigator to shoot film of his experience at the store, but they charge around 75 bucks an hour.
2006-10-31 12:12:17 · answer #3 · answered by Christian Paragon 3 · 1⤊ 0⤋
idk sorry!
2006-10-31 12:14:09 · answer #4 · answered by pinney 1 · 0⤊ 1⤋