Why do you think a great customers services is so important ?

Answer 1

If you want customers to return it is.

Answer 2

The company I work for has recently won the WOW awards which is a highly regarded customer service award.

Customer service is important because when the custom feels values they are likely to use you more, shop with you more and pass on business through word of mouth.

Without customers you have no business, and although they may not always be right, you need to treat them like they are.


Have a great day


Kim
xxxxx

Answer 3

because customer service is JUST as important as the meal, and to alot of people, more important.
if you have a bad experience at a restaurant but a really good customer service team that clear the mess/complaint/trouble quickly and assure the customer it wont happen again you are going to have happier customers. Rather then having a cracking meal with staff that couldnt care less whether it was good or bad.
at least i think so.

Answer 4

yes its all well and good saying that good customer service is the be and end all. How would you rate customer service if you only had to pay half as you might elsewhere? Would you still say that you would only go to a store for great customer service if you paid twice as much?

Take the low cost airlines - they cost virtually nothing to fly with them, but if something goes wrong, you're screwed because their business model says that the airline runs as many times as possible, keep people in the air and paying and usually this means that theres very little give in the system for say delaying flights, refunding customers etc etc.

Its a balance, but I doubt people would be swayed to saying that customer service counts if they pay a lot more for it.

Answer 5

Frankly should i walk into a shop, restaurant etc and i find their service appalling i will not go their again. Not good for the owners of the establishment and not very nice for customers either. I have been to various shops where i might just as well have been invisible, no smiles, no may i help you nothing. Standing talking on their phones and getting paid for ignoring the customers would really really upset me if i was their boss.

Answer 6

Because you've got someone to help you out if you're product is faulty & needs replacing. Someone who will listen to you if there is something wrong with the organization, that can be put right. Companies need to be learning from their customers all the time, so it's a great source of feedback, so they can keep bringing MORE customers in.

Answer 7

it is very important to treat the customer well because firstly they are the customer buying off you and therefore have confidence in your product and believe you will look after them well. it is also their human right to be looked after if anything goes wrong with the product. If you want your business to do well and have the customer recommend you to others, your customer service department must treat them well. People only remain faithful when treated well and are quick to spread the word when customers are poorly treated.

Answer 8

a great customers services? as in the services of a great customer?

go and learn english.

Answer 9

customer service is important in order to get repeat business, if you service a customer well, there is every likelihood he/she will refer their friends. However, if you dont serve a customer well, they will ensure spreading the word around. & one bad word goes longer than a good word. so beware!

Answer 10

It builds a reputation which sees the return of the customer plus word of mouth will in crease futher footfall and customers. Every business needs customers with a bad customer service you dont reach potential customers who might avoid you due to bad word off mouth.

The Ten Commandments of Customer Service

Know who is boss. You are in business to service customer needs, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide good service. Never forget that the customer pays our salary and makes your job possible.

Be a good listener. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants. Do you know what three things are most important to your customer?

Effective listening and undivided attention are particularly important on the show floor where there is a great danger of preoccupation - looking around to see to whom else we could be selling to.

Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.

Make customers feel important and appreciated. Treat them as individuals. Always use their name and find ways to compliment them, but be sincere. People value sincerity. It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.

On the show floor be sure that your body language conveys sincerity. Your words and actions should be congruent.

Help customers understand your systems. Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.

Appreciate the power of "Yes". Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you are going to do.

Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it gives us an opportunity to improve. Even if customers are having a bad day, go out of your way to make them feel comfortable.

Give more than expected. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:

What can you give customers that they cannot get elsewhere?
What can you do to follow-up and thank people even when they don't buy?
What can you give customers that is totally unexpected?

Get regular feedback. Encourage and welcome suggestions about how you could improve. There are several ways in which you can find out what customers think and feel about your services.

Listen carefully to what they say.
Check back regularly to see how things are going.
Provide a method that invites constructive criticism, comments and suggestions.

Treat employees well. Employees are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your employees with respect and chances are they will have a higher regard for customers. Appreciation stems from the top. Treating customers and employees well is equally important.

Answer 11

We, the business person is dependent on the customer