I'm trying to help a friend with his PC, and he has a problem I've never seen before. He can use his computer for hours with no problems, but as soon as he tries to get online it shuts off. No blue screen or anything, it just shuts off.
We reformatted it and swapped the NIC card with no success. I thought it might be overheating, but we applied a little extra thermal paste and made sure the fan was running fine, even tried running with the case open, but it's still doing it.
Has anyone ever experienced this before? What might be causing this?
2006-10-30 10:38:55 · 5 answers · asked by robdob 2 in Computers & Internet ➔ Hardware ➔ Desktops
We've wiped the hard drive clean and reinstalled windows altogether, so I'm confident this isn't a virus.
2006-10-30 10:44:04 · update #1
sounds like a bad motherboard or powersource.
Im thinking its probably the motherboard because you changed out the NIC and the same thing happened.
Try swiching out those two and see what happens.
Adam
2006-10-30 10:48:59 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Extra thermal grease isn't a good idea. The proper amount is about the size of a BB. Loading up the grease can actually cause a heat problem. Check the Ethernet card, it may be the source of your problem, or the modem may be another cause depending on which he uses to get online with. If the computer was hooked into the phone line during a electrical storm this would cause the damage to the modem and/or the Ethernet card.
http://www.newegg.com/Product/Product.asp?Item=N82E16833105123
http://www.newegg.com/Product/Product.asp?Item=N82E16825132002
2006-10-30 22:00:16 · answer #2 · answered by mittalman53 5 · 0⤊ 0⤋
If you reformatted its not software. I'm guessing hardware. But I have no idea where to tell you to even start. I've never seen that as long as i've been in the field, but hey new things happen right.
No offense to the previous answer, but if he reformatted the drive and can't access the internet its not a virus.
2006-10-30 18:43:41 · answer #3 · answered by Geek Girl 5 · 1⤊ 0⤋
Another possibility is resources and memory are completely used up. How many icons are there in lower right of screen by clock? more than 5 and you will get a blue screens and/or shut down if they use up all your resources pending on CPU speed and memory size.
2006-10-30 19:02:48 · answer #4 · answered by peter a 2 · 0⤊ 0⤋
lets get that out of ur pc ur anti virus will miss key keylogger and trojans . frist of all you need to download avg antispyware this is verry good in getting all kinda bad files . then you need to download Adaware
a-squared< is verry good in picking up traking software files that is on the pc and it will find them . then download antispyware blocker that will find any type of virus . trojans files with antispyware blocker when you run that at the top of the box ur see
C:\ WINDOWS
remove the word windows and just leave in
C:\
then hit scan it will search all of the pc every file for virus or trojans and this will not have any problem with ur antivirus you have i have this my self .
then download spyware doctor that will seartch the pc for even more spyware adaware . just having 1 or 2 antispyware dont cut any ice at all you neeed what i said to download . when you have them run ur pc in safemode and scan the pc with then 1 at a time . this way from safemode the trojan and keylogger cant hide them self coz there is not internet access on in safe mode all the software i said to download will get the trojans and keylogger
if they say some are in the registry you watch what path there in and get in the registry and right hit on that folder and hit remove dont worry when the pc restart up win xp will creat a new clean folder for you
2006-10-30 18:41:24 · answer #5 · answered by ? 4 · 0⤊ 1⤋