I moved in to my house over a month ago and despite about ten long phone calls and a three page complaint letter British gas have still not sent me a card so i can pay money on to the pre payment meter. The gas keeps running out and an engineer has to keep visiting to put emergency credit on. Its driving me mad. I'm thinking of taking my complaint to energywatch.
2006-10-30 07:48:31 · 5 answers · asked by Kirstie T 1 in Home & Garden ➔ Other - Home & Garden
I had this problem for weeks on end, the most anoying thing is that you have to let your meter get to below a certain amount of credit before you can call him then it takes him hours to get there. Have a word with the meter guy next time he calls - the one who came to me said it was often a problem that took ages to sort out, so he put me £50 credit on so it would last. I think the best thing is to switch from british gas. Good luck!
2006-10-30 07:55:34 · answer #1 · answered by vivi-mac 3 · 0⤊ 0⤋
I little known fact is that British Gas have blank cards at a few paypoints. Call BG and ask whether you can pick one up - they need to arrange this with the retailler first. Its a bit of a clart on really, you'll need to take the card, validate it in your machine then test it by putting say £1 on.
If it works, your in business and you can whack £10 on it and clear the emergency credit from the wind-ons that you would have incurred.
Then.....get BG to remove the Quantum meter, then ditch BG for a cheaper supplier.
2006-10-30 07:53:28 · answer #2 · answered by Anonymous · 0⤊ 0⤋
I had similar problems. IT cost a small fortune and endless hours waiting on the end of a phone.
you don't have to put up with it, They are supposed to provide a service, if they aren't swop, ring POWERGEN, I DID!!!
BRITISH GAS JUST DO NOT CARE. They must have no training for their call centre staff, no one seems to be able to do anything, they just keep passing you from one person to another, and then you get put on hold and finally the phone cuts off and you have to start again. DON'T PUT UP WITH IT.
2006-10-30 08:18:40 · answer #3 · answered by RONBY 2 · 0⤊ 0⤋
threaten to tell the newspapers..that will get them moving.
2006-10-30 07:56:24 · answer #4 · answered by grumpcookie 6 · 0⤊ 0⤋
take their manager hostage
2006-10-30 07:56:31 · answer #5 · answered by Anonymous · 0⤊ 0⤋