can somebody help?

Question

i have downloaded a file which has caused havoc to my computer i have a message telling me that my computer is infected with a back door trojan that allows malicious attacks can some one please help as iam new to all this i have also scaned my system and it has said there was no files detected.

Answer 1

1) AVG anti-virus: http://free.grisoft.com/freeweb.php/doc/2/
2) Ad-aware spyware remover: http://www.lavasoftusa.com/products/ad-aware_se_personal.php
3) Spybot - Search and Destroy spyware remover: http://www.safer-networking.org/en/index.html
4) CCleaner - registry and privacy cleaner: http://www.ccleaner.com/
5) McAfee SiteAdvisor: http://www.siteadvisor.com/
6) TweakNow Registry Cleaner: http://www.tweaknow.com/RegCleaner.html
7) HijackThis: http://www.spywareinfo.com/~merijn/downloads.html
8) Windows Defender: http://www.microsoft.com/athome/security/spyware/software/default.mspx
9) Kerio Personal Firewall: http://www.kerio.com/kwf_home.html

If you have at least the first 4 programs, your computer should be running well.

Answer 2

Its possible that your scan didnt pick it up.

ry this scan, its free, it removes
I-Worm/Stration · BackDoor.Generic3.GBB and .GBC · Worm/Generic.FX · Exploit.WMF
http://free.grisoft.com/doc/5390/lng/us/tpl/v5

Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. Spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.
http://www.safer-networking.org/

Answer 3

Definately AVG & Ad-Aware. Also check the Apple website......they were giving away trial software to help people who got the virus on iPods, so there's a few links on there.

And most importantly do a system restore back to last week or somewher you know it was normal.

Start > All Programs > Accessories > System Tools > System Restore.

Once you've solved the problem be sure to create restore points every week or month etc.

Answer 4

What are you using to scan your pc? if you have downloaded a rogue product than you will do considerable harm to your computer.
Don't use more than one antivirus product at a time - people have recommended AVG; Avast is also very good.You can find good free antivirus here:
http://www.filehippo.com/software/antivirus/
you can safely use more than one antispyware product at the same time - scanning with Spybot, Adaware, AVG antivirus will help. You can find good free antispyware here:
http://www.filehippo.com/software/antispyware/

If you want other antispyware scanners, try A Squared Free
http://www.emsisoft.com/en/software/free/
and also Spyware Terminator
http://www.spywareterminator.com/

Golden rule: be careful what you download and where you download it from - before opening and running a downloaded file always scan it - a lot of the above products (avast and a squared free for example) give you the option to scan with a right click.

Answer 5

Sure BACK UP YOUR COMPUTER WITH ALL YOUR DATA BUT FIRST turn of your internet then backup your computer then take the disc that your computer came with put it in and rebuild your computer or in other words take the disc and comtinue the step what says to remove all system data and that Is whey you back up your sys tem then keep doing it intell you see a logon screen then you well see your computer agian just like it was when you bought it.

Answer 6

do all the stuff they said but try gettin a program called goback software when uv sorted it out cos the u can turn ur computer back a few days to b4 it happned
if thats wrong and everyone moans at me im sorry but its just an idea

Answer 7

Download and install Ad-Aware ... or any other software that helps u remove trojans n spywares ... here is a search at downloads.com

http://www.download.com/3120-20_4-0.html?tg=dl-2001&qt=trojan&tag=srch

Answer 8

All the answers here agree that AVG can be your answer but support for this product runs out on Jan 15th......
Go to Http://www.majorgeeks.com
all the above tools are here....

Answer 9

Get a good antispyware and scan your computer.

Answer 10

http://www.myspace.com/computer_works go here download the free avg antivirus and antispyware also adaware update them and run them in safe mode