2006-10-30 05:00:22 · 5 answers · asked by tell me about yourself 2 in Business & Finance ➔ Careers & Employment
1. Listen to them.. NOTHING is more annoying than to be interrupted when you're upset.
Try to 'hear' what the problem is. A genuine complaint (and valid) or is it a misunderstanding. If you are dealing with the person face-to-face, give them eye contact.
After they have 'vented', then part of the 'solution' is to ask what would they think is a fair response. That's a starting point of discussion.
The important thing is to respect them, listen to them, and work with them for a mutually effective solution.
2006-10-30 05:04:16 · answer #1 · answered by words_smith_4u 6 · 1⤊ 0⤋
Let them vent. If the angry customer reports you to the manager, then it is FINE. Think of it this way, you will lose your job, but a better job will come along. I used to do customer service and I let them vent and I did get reported, but I quit my job before the manager/owner fire me because I knew that I didn't have the "potential drive" for customer service.
2006-10-30 06:48:19 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Listen then act.
Also, if a client is screaming at me about what I am doing or asking me why I am not doing something, I respond by dropping my voice to a loud whisper, if they want to hear what I have to say or do to solve their problem, they need to lower their voice to hear me. Typically, most people will also calm down as they lower their own voice to hear you solution
2006-10-30 05:10:36 · answer #3 · answered by Joel Sopp 2 · 0⤊ 0⤋
Let them vent. and when they stop ask is there any thing else -- then try to resolve their problems if you can. If not take it up the chain of command
2006-10-30 05:03:17 · answer #4 · answered by golferwhoworks 7 · 0⤊ 0⤋
listen to them
2006-10-30 05:12:24 · answer #5 · answered by afj4444 1 · 0⤊ 0⤋