they tricked me into opening an account with them by saying that i had to open a staff account, which i did. then they said there were no more vacancies and the staff account would be changed to a normal account and i'm currently being charged £12.95 a month, even though i signed up for a staff account which should have been cancelled when i was told i couldnt work for them. Please help me...
2006-10-30 04:43:26 · 14 answers · asked by yo 1 in Business & Finance ➔ Other - Business & Finance
Write to the branch -
# State your complaint calmly and avoid emotional statements
# Head the letter COMPLAINT
# Start by summarising your complaint (maximum two paragraphs)
# Say why you think what the firm did was wrong (one paragraph)
# Then say in the letter what you want them to do (one paragraph)
If you do not receive a response, within say 2 weeks - send a copy of your letter to their head office ......again keeping a copy......best of luck.
2006-10-30 04:51:32 · answer #1 · answered by Byjiar 3 · 3⤊ 0⤋
Banking Ombudsman 70 Grays Inn Road, London WC1X 8NB
they're a horrible bank, disgusting. They paid out a direct debit I had cancelled, that got my account into trouble and eventually the charges were ludicrous. I had to involve the CAB and then the Ombudsman, got the charges refunded but by then I had left them anyway. I don't recommend them to anyone
2006-10-30 04:58:25 · answer #2 · answered by Eden* 7 · 0⤊ 0⤋
The Banking Ombudsman
2006-10-30 04:44:55 · answer #3 · answered by Sir Sidney Snot 6 · 2⤊ 0⤋
The Banking ombudsman.
2006-10-30 04:45:02 · answer #4 · answered by Alfred E. Newman 6 · 1⤊ 0⤋
over the last couple of years they have become shocking, i have banked with them for 8 years and until recent months never had any issues, now i find that the people who work in the branches are nothing but pen pushing idiots. i recently went into a branch and wanted to withdraw more money than the cashpoit would allow and they asked what i wanted the money for, i told them it was my money and none of their F***king business! JOBS WORTHS!
2006-10-30 04:51:35 · answer #5 · answered by KT 2 · 2⤊ 0⤋
I have the worst luck with stupid stuff like this.... for future reference never give any bank info. online. they sell it to other people.. even though they say it dont. I've lost over $300 this month in stupid stuff i didnt even order. its a hassle trying to fix it. make sure to call and cancel your membership and get a confirmation #. if it continues then contact a lawyer
2006-10-30 04:48:31 · answer #6 · answered by me 3 · 0⤊ 0⤋
the F.S.A i've also had loads of shady deals with the HSBC, they are RUTHLESS! They get loads of awards for best mortgage repayment rates, but in the long run, they are pretty much like loan sharks posing behind a safe-looking counter.
2006-10-30 04:53:24 · answer #7 · answered by Wisdom 4 · 1⤊ 0⤋
cancel the account close it demand to have any charges refunded now then talk to the banking ombudsman good luck
2006-10-30 04:52:56 · answer #8 · answered by bobonumpty 6 · 1⤊ 0⤋
Go read this site its The Financial Ombudsman's site
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
2006-10-30 04:48:24 · answer #9 · answered by ? 6 · 0⤊ 0⤋
Yeah you contact the Banking Ombudsman - do a google search and you will find them or listed in any BT phonebook xx
2006-10-30 04:45:21 · answer #10 · answered by starlet108 7 · 0⤊ 1⤋