Fake $120.00 T-Mobile rebate????

Question

Last Nov. I got my phone from T-Mobile. When it arrived it had all sorts of things that had to be done before I could get my rebate. I followed all the rules exactly (and they are rules that would make most of the people trying to get the rebate give up). After waiting the amount of time and sending in all the paperwork etc., I started calling T-Mobile to find out where my rebate was. Each time they said I had been approved for rebate and it should be here in about 10 days. It has never come and is overdue by 7 or 8 months. Now, the number I have been calling is dropping the call after a few rings. I even tried my neighbors telephone because they have a different service. I think I have been had by T-Mobile..... The rebate is for $120.00 and I could use the money. And, my contract is up in about 29 days so I don't think I will be doing next years business with T-Mobile but where does that put me with the rebate. Who do I contact about this fake rebate? Thanks, A Sucker

Answer 1

Contact the Better Business Bureau. It will take a long time, but you'll most likely reach a resolution. Also, call T-Mobile and tell them youre dropping your service if you dont receive your rebate in the next 10 business days AND that you've contacted the BBB. That usually gets them to move faster.

And try calling T-Mobile customer service directly, not the rebate number.

Answer 2

2

Answer 3

I would try and contact the President or Vice President. Write letters, send them certified so you have proof that they received them. Keep copies of your letters as well. Document everything with date and time. When you do talk to someone tell them if it isnt resolved you are going to contact the Better Business Bureau. Keep trying. It isnt worth getting an attorney, because your attorney fees will well exceed the 120.00 your fighting for.
Good luck!