2006-10-29 20:45:14 · 4 answers · asked by mvan 1 in Travel ➔ United Kingdom ➔ London
Customer Charter Refunds:
London Underground (LU) will pay you the cost of one single journey (£3) if you are delayed by more than 15 minutes due to their mess up! Of course what they actually define as their screw up is rather debatable, but in practice I have had all my claims paid.
The best way is to do it online here:
https://www.tfl.gov.uk/tube/contacts/refunds.asp
Rember the delay has to be more than 15 minutes, so keep a close eye on how you fill the form in. Also if you use an Oyster card remember that they know what time you entered and left a station. Not sure if they are allowed to check this here but they can do it.
The payment is in the form of a £3 voucher that you can use on the Underground or add to your Oyster card. It has to be "spent" at a tube station and cannot be used at ticket stops or newsagents.
2006-10-29 21:32:25 · answer #1 · answered by hongkongphooey 5 · 1⤊ 0⤋
if your journey was delayed by more than 15 mins and you still have the ticket then collect a compensation form when you leave and fill it out, i think it takes about 3 weeks to actually get anything back
2006-10-29 20:47:30 · answer #2 · answered by hellraiza15 3 · 0⤊ 0⤋
https://www.tfl.gov.uk/tube/contacts/refunds.asp
2006-10-29 20:48:15 · answer #3 · answered by Anonymous · 0⤊ 0⤋
don't bother!it take ages before you get anything back
2006-10-30 00:37:23 · answer #4 · answered by LOL 5 · 0⤊ 0⤋