With T-Mobile? I have spent the better part of this eveing on the phone with customer service reps, trying to get a replacement for my horrible, terrible, Piece of doo doo moto razr phone.. I have gone through tier one and tier two of customer service, and am currently awaiting my opportunity to speak with a tier three representative. yAAAY me. I've been on hold for about forty five minutes. (just for tier 3.. this doesn't count the other two hours I have spent on the phone with T Mobile today.)
Do I continue to hold? do I hang up, call again, and make a horrible stink with a tier one rep? does TMobile suck this bad, or is it my imagination? Are they really that reluctant to replace a crappy phone? Are they really this busy, or are they all playing on the internet?
2006-10-29 13:41:29 · 4 answers · asked by Chrome Toaster 3 in Consumer Electronics ➔ Cell Phones & Plans
bahahahahahaha... within two minutes of posting this question someone came on the phone and resolved my issue.(theoretically.. we'll see in up to 7 business days)
So doya think someone was cruising yahoo answers, or what?
2006-10-29 13:59:48 · update #1
If you've gotten that far...Don't hang up and don't loose your temper. If you are nice and patient and tell them (when you get to a human about how long etc your just trying to solve a problem, your such a good customer blah blah blah..you will get what you want. Just hang in there...my hubby went through it (didn't take him quiet as long) and got us a great deal from them. Just kill 'em with kindness and you'll win...sooner or later!
2006-10-29 13:51:44 · answer #1 · answered by Barbiq 6 · 0⤊ 0⤋
discontinue service with t-mobile and switch to Altell, reception is aweosme and service is fast and Altell have never put me on hold, Fast and friendly service.
2006-10-29 21:45:15 · answer #2 · answered by Woody 4 · 0⤊ 1⤋
How bout...TILL SOMEONE GETS BACK ON THE PHONE WITH YA
2006-10-29 21:43:38 · answer #3 · answered by kendra dowson 2 · 0⤊ 0⤋
14 minutes 33 seconds......uh......make that 34 seconds.
2006-10-29 21:47:11 · answer #4 · answered by KillaGorilla 2 · 0⤊ 0⤋