I sold a new laptop on ebay. Buyer declined to have the item insured. When he received it he claims that the screen was broken. I dont know if he broke it or USPS broke it. I told buyer that I couldn’t refund his money since he declined to have the item insured. He opened a Paypal Dispute case.
It is now day 38. Paypal has decided that I have to refund his money. However, Paypal has not contacted me at all during their investigation. They have not returned my calls or bothered to gather facts from my side.
I have a negative balance on my account. My credit card on file expired, so I'm ok there.
I didnt scam anyone, I have a good track record with eBay and Paypal. If anything the buyer may be committing fraud, but it seems like paypal already made their decision.
What can I do? Any help would be very much appreciate. Thank You.
2006-10-28 23:37:19 · 5 answers · asked by zugzugg 1 in Business & Finance ➔ Other - Business & Finance
One of the realities of sellers using credit cards to accept payment is that sellers are often the short end of the stick. Whether you are using Paypal or your own merchant account -- they ALWAYS side with the buyer, whether the buyer is wrong or not.
Worst, they will not side with you nor even take your side of the issue. Even if you have proof of delivery signed by the buyer, or in your case, proof that the buyer refused insurance, the seller will always be forced to pay back the item (and even charged with a chargeback fee).
Whether you scammed anyone or not is not the issue. That is just the reality of selling online. Merchant account intermediaries such as Paypal is not interested in what the sellers have to say (sad but true).
Your choice is to make sure that you don't use Paypal again, nor the accounts associated with your Paypal account. Find another merchant account provider or a credit card processing company. OR pony up the refund amount through Paypal and get this over and done with
2006-10-28 23:59:03 · answer #1 · answered by imisidro 7 · 0⤊ 0⤋
I believe ebay and Paypal are now connected - my suggestion if you cant get anywhere with paypal is to contact ebay on their link to talk directly with someone (or if your in the US I believe you can ring them?? Im unsure about that one as Im in Australia) Im sorry this has happened to you.. I was always worried about things like that happening so I put a limit of $100 on my ebay items - meaning if I believe an item (such as your laptop) would sell for over $100 I wouldnt have Paypal as a payment option - I love Paypal as a buyer it has been wonderfully handy but I know the perils of being a seller - a buyer has 6 months that they can do a charge back on their credit card - if you think about it any dishonest person could wait till close to 6 months and say HEY I NEED SOME MONEY!! and do the charge back and there is not a lot of come back for you.
Im sorry this has happened - here is the link for the ebay live help (I dont know if this is for the Aussie ebay or not (never used it) but its a good start if its not the right link they will be able to give you the right link. Good luck!
http://server.iad.liveperson.net/hc/16485391/?cmd=file&file=visitorWantsToChat&site=16485391
2006-10-28 23:52:04 · answer #2 · answered by ♥Kazz♥ 6 · 0⤊ 0⤋
not accessible to assert. in spite of the indisputable fact that, the Ebay itemizing hyped the product a lot I very nearly anticipated it to unwrap itself and do a touch music and dance. And on some minor issues, like the 2d USB cord, the itemizing skill that both artwork nicely. yet you're conceding the following that to procure the 2d one because the first one doesn't artwork nicely. even if the customer chosen to purchase coverage, it became your duty to equipment it good. i visit't tell out of your comments and his even if it became or not. you're saying it became operating ok. He says it isn't. Your be conscious adverse to his. If that is not operating nicely, it doesn't count number even if the reason became the negative packaging, or damage in transit, or perhaps if it wasn't operating nicely till now it became shipped. The question in basic terms is: Is it operating the way you defined on your itemizing? that question supercedes your "no refund" coverage. it will quite come right down to who Ebay believes. i'd be worried, although, that your itemizing became quite extreme. (possibly some too many overdue evening infomercials?) At this aspect, although, that is of their fingers. and probably you've discovered some instructions for destiny listings.
2016-12-05 08:20:52 · answer #3 · answered by Anonymous · 0⤊ 0⤋
well i need this help 2 ,cuz i design a website for this kid and he paid me w/ paypal from his grandmother creditcard and she said it was stolen..it's been 3 yrs and i still need to pay paypal back..
2006-10-28 23:39:51 · answer #4 · answered by Miz K 3 · 0⤊ 0⤋
your first mistake was using paypal.
the best thing you can do is contact a lawyer.
Sorry for your troubles
2006-10-28 23:40:50 · answer #5 · answered by USMCstingray 7 · 1⤊ 0⤋