Has anyone ever been screwed over by a bank teller?

Question

While cashing a payroll check at the local bank in the town where he works, my husband was shorted money. The teller asked him how he wanted the money, he told her, she handed him the money, he stepped to the side and counted it and went back to the window to say it was incorrect. He reminded her of the conversation in which he told her the denominations he wanted. She then read back to him what she gave him which did in fact prove she was wrong. He then asked her to look at the paycheck which did not add up to what he was given. When the manager came over she denied ever having any conversation with my husband in which she admitted what she handed him. When the manager "counted the drawer" he said it was correct and that my husband must have misplaced the money. They also stated that he should have counted directly in front of the teller. My husband posed the question what would happen if he did that and their drawer was still correct? They refused to answer him !

Answer 1

Counting the drawer is a last resort to settle a dispute. If the drawer proved, the possibilities are:
1. the bank is correct and your husband is mistaken,
2. the teller made a mistake previously in the banking day which compensates for the error she made with your husband or
3. both the teller and head teller are being untruthful.

When I was a teller I always counted cash to the customer and I never had an issue with the customer counting it again in front of me. Sometimes I shorted a customer and it was picked up there and then - problem solved. I rarely have cash counted out to me now so I have no problem standing there counting it to make sure it is correct BEFORE I leave the window.

I hate to say it, but I suspect you are going to have to put this down to experience. For the future, I suggest your husband counts his money before he leaves the window. Mistakes do happen and that is the only way of correcting them to the satisfaction of all parties. I recommend this even if the branch is busy and people standing in line are chuntering impatiently.

Answer 2

Although I think that it is very important to always count the cash given to you by a teller, this particular teller was off base in the way she handled things.. As one earlier person stated, taking the issue further up the management chain is what he should do if he feels like he has been screwed over.. After all, they should be the ones vying for your business and not vice versa.

Answer 3

I work for a bank and if your husband goes above the manager of the bank to someone in Vice presidents office, which is accessable through the banks website or business brochures..something will be done..plus all banks have video cameras with sound if he does it soon enough they could review the tape before it gets erased..good luck but its true the higher in rank you go the more will get done..people in those departments kiss a**

Answer 4

I was once given too MUCH money by a teller. I caught it when I stepped aside and counted it. She got pretty snotty when I went back and told her she'd given me the wrong amount, said it was too late to fix, I'd been out of her sight... then got real quiet when I told her that what she'd given me was more than she should have.

Answer 5

are you extreme? that replaced into the day gone by for me, i scratched a glasses lens, broke portion of a door, my hair-dryer broke and a easy bulb blew, multi functional day provide your self a wreck, at the instant take place, for me its around my sessions i'm getting far greater clumsy and 'twist of fate services' i think of its with regard to the damaging capability from my pmdd im optimistic you have a stable reason of yours too, its no-ones fault

Answer 6

Everyone has been screwed over by the banks.